Supervisor, Dispute Resolution

DePuy Synthes isrecruiting foraSupervisor Dispute Resolutionin Raynham MA.

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics companyoperatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Job Overview

The Supervisor Dispute Resolution leads a team responsible for resolving customer billing pricing and transactional disputes with accuracy efficiency and professionalism. This role plays a key part in protecting revenue strengthening customer relationships and improving operational effectiveness by ensuring disputes are resolvedpromptlyand root causes are addressed. The position partners closely with Finance Customer Service Sales and Supply Chain teams to drive firsttime resolution and continuous process improvement.

Key Responsibilities

• Supervise coach and develop a team responsible for resolving customer disputes related to pricing billing credits deductions and returns.

• Ensuretimelyaccurate and compliant resolution of disputesin accordance withcompany policies and service level expectations.

• Review approve and escalate complex or highrisk disputes asappropriate.

• Monitor dispute trends aging and resolution metrics toidentifyroot causes and improvement opportunities.

• Partner crossfunctionally with Finance Sales Customer Service and Supply Chain to prevent recurring disputes.

• Support standardization and continuous improvement of dispute resolution processes and controls.

• Ensure adherence to internal controls audit requirements and documentation standards.

Qualifications

Education

• Required:Bachelors degree in Business Finance Accounting Operations ora relatedfield.

• Preferred:Advanced degree or coursework in Finance or Business Administration.

Experience and Skills

Required:

• 46 years of experience in dispute resolution ordertocash accounts receivable customer service or related operations.

• Prior experience leading or supervising employees or work teams.

• Demonstrated ability to analyze dataidentifyroot causes and drive resolution of complex issues.

• Strong understanding of billing pricing and credit processes.

Preferred:

• Experience in a regulated industry such as medical devices healthcare or life sciences.

• Familiarity with ERP CRM or dispute management systems.

• Experience driving process improvement or operational excellence initiatives.

• Knowledge of Lean Six Sigma or similar continuous improvement methodologies.

• Excellent communication and problemsolving skills.

• Ability to work effectively in a fastpaced crossfunctional environment.

Other

• Language:English (required).

• Travel:Up to 10% primarily domestic.

• Certifications:Lean Six Sigma or financerelated certifications (preferred).

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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