Deputy Director II

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Salary:

The salary for this position is: $175714.20 - $195237.99 Commensurate with Experience.

Summary:

The Deputy Director serves as a member of the Charlotte Water Executive Leadership Team and reports directly to the Charlotte Water Director to provide overall leadership and management of the position will manage two divisional managers who serve on the Charlotte Water Leadership team. The specific areas of focus are with Field Operations and the Customer Service Divisions. Field Operations is the largest division with over 350 employees and a budget of close to $40 million. The Charlotte Water system includes: 4500 miles of each water distribution mains and sanitary sewer collection mains. Areas of responsibility in Field Operations include administration; four operation centers (zones); a rehabilitation and replacement engineering group; a critical assets group; a utility locating group; and awater quality assessment. The Customer Service Division has a staff of 150 employees and a budget of approximately $13 million.

Major Duties and Responsibilities:

• Member of the Charlotte Water Leadership Team participating in the overall management of the department.

• Ensures activities functions and operations are aligned with the Citys and the Departments Purpose Core Values Strategic Plan and direction of the City Manager and the Charlotte Water Director

• Develops and executes operational plans to ensure achievement of assigned strategic priorities and projects; establishes capital investment priorities.

• Ensures activities functions and operations are aligned with the Citys Goals and policies and the Departments Strategic Plan.

• Plans for optimal use of staff and material resources of the organization.

• Negotiates contracts and agreements related to system expansion operation and maintenance; partners with the Charlotte Water leadership team on department-wide strategic operational budgetary and policy issues.

• Partners with the Charlotte Water leadership team on department-wide strategic operational budgetary and policy issues.

• Assists the utility in responding to increasingly complex technical standards and regulations.

• Represents Charlotte Water in work with elected officials other City leaders and staff state and federal regulators regional partners consultants and contractors; regional partners consultants and contractors; coordinates with internal and external service providers to assure support services and other needs are met to establish and sustain efficient effective operations; negotiates and resolves sensitive significant and controversial issues.

• Exercises considerable independent judgment and initiative; and acts on behalf of the Director in the Directors absence.

• Manages two divisional managers that serve on the Charlotte Water Leadership team. The specific areas of focus are with Field Operations and the Customer Service Divisions. Responsibilities in this area include working with all residential commercial and industrial customers related to overall customer care new service connections billing assistance service investigations meter maintenance repair and replacement and associated engineering functions.

Licenses Certifications or Registrations:

• Requires a valid Drivers License.

• Must obtain and maintain a City Drivers Permit.

Knowledge Skills & Abilities:

• Experience in water and wastewater operations management.

• Thorough knowledge of utility management especially related to front-facing operations asset management organizational management workforce community relations and finance.

• demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel.

• Proven ability to strategically guide high-level management staff who have responsibility for large and diverse staff and areas of operations.

• Exceptional and proven communications negotiation and relationship-building skills.

Preferred Qualifications:

• Knowledge of Distribution and Collection Systems Operations.

• Knowledge of Utility Customer Service functions water meter operations and technology.

Minimum Qualifications:

• Requires a bachelors degree in engineering or other Science/Technical field related to utility operations and management; requires a thorough understanding of water/sewer system management operation maintenance and engineering principles and practices.

• 10-plus years of progressive experience managing water /sewer utility operations and/or engineering; demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.