One ERP- Order Handler- Service Sales Order

Order Handler- Service Sales Order (One ERP)

Join us as our Order Handler in the ONE ERP journey of Alfa Laval India (Service Team) and play a key role in ERP design for India for Order to Cash processes. The position will play critical role in designing ERP blueprint for various process steps of Order Management.

About the Company:

In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an environment that welcomes drive courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation and fluid handling. We are dedicated to optimizing the performance of our customers processes. our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website .

Key Responsibilities in this role (Service Sales):

• Detailed review of existing master data and cleansing of data

• Detailed mapping of existing processes from order to cash .

• Support integration of existing system tools with ERP such as Discount tool etc

• Design ERP process for order processing for all types of sales from order review to invoice.

• Design process in ERP for pricing discounts taxes and contract terms

• Design process for Customer account creation

• GO LIVE Support:

  • Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records.

  • Participate in golive to process orders monitor queues and escalate critical issues immediately.

• Testing and quality assurance:

  • Execute test scripts (unit integration UAT) for order-related scenarios; document outcomes and raise defects.

  • Verify end-to-end order flows (order entry fulfillment invoicing collections) during test cycles.

• Exception handling and troubleshooting

  • Investigate and resolve order exceptions (pricing mismatches validation errors inventory holds) or escalate to functional/technical teams.

• Data integrity and masterdata checks

  • Validate key master data used by orders (items customers prices contracts) and report discrepancies to data owners.

  • Perform periodic reconciliations between legacy systems spreadsheets and the ERP.

• Communications and stakeholder coordination:

  • Work closely with Sales Service Operations Finance and IT to resolve order-related gaps.

  • Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs.

• Documentation and training

  • Document order processing procedures known issues and stepbystep guides for the stabilized state.

  • Train end users on order-entry best practices and system changes during hypercare.

• Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Who should you be

• Min. qualification would be a Diploma/ graduate Engineering & Commerce with an exemplary track record.

• Knowledge of Purchase order / Contracts commercial terms and conditions

• Minimum 4-6 years of experience in order processing order management or order-to-cash roles;

• ERP exposure mandatory (experience with MOVEX SAP Oracle Microsoft Dynamics or similar preferred).

• Proven participation in ERP implementations cutovers or major system upgrades is strongly preferred.

Core Skills and Competencies:

• Technical: Comfortable using ERPs order-entry screens spreadsheets and basic SQL or data-query tools for reconciliation.

• Process acumen: Strong understanding of order-to-cash processes: quoting order capture fulfillment invoicing returns.

• Analytical: Detail-oriented with strong problem-solving and root-cause analysis skills.

• Communication: Clear written and verbal communication for coordination and documentation.

• Prioritization: Ability to work under pressure triage high-priority orders and manage competing SLAs.

• Teamwork: Experience collaborating with cross-functional implementation teams and IT.

Reporting Lines and Interactions:

• Reports to: Project Manager Ocean and Service (One ERP)

• Key interactions: Sales teams Service teams Warehouse/Logistics teams Finance/AR teams Pricing & Contracts teams Master Data Team IT/ERP Functional and Technical Consultants

ERP Journey start up and Initial Tasks for ERP Rollout:

• Complete ERP order-entry sandbox training and pass competency checklist.

• Review cutover runbook and assigned order migration batches.

• Join test cycles and sign off on assigned test cases.

• Shadow legacy order processors for 23 days to learn edge cases.

• Maintain a transition log capturing issues decisions and follow-ups.

Why should you apply

• Exposure to work in a global project of ONE ERP rollout.

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

• Exciting place to build a global network with different nationalities to mingle and to learn.

• Your work will have a true impact on Alfa Lavals future success you will be learning new things every day.