Sr Assoc, Customer Service Operations

Ansell is a leading global provider of protection solutions. Our company designs develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.

Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time people require the right protection for the right application. After all what better guarantee is there than increased safety security and productivity than through adequate protection.

Order Management Specialist - temporary contract up to 6 months

GENERAL FUNCTION

The objective of the Order Management Specialist is to manage the customer orders according to the order processing procedures in her/his area of expertise (GBU/market) provide back-up for at least 1 other area (GBU/market); participate in UAT and prepare basic reporting

RESPONSIBILITIES

1. Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system

2. Act as a back-up for other area (s) (GBU/market)

3. Perform ASPN changes priority allocations and other activities in order management area

4. Contact the Customer Service Representative in case of deviations between registered order in the system and received order from the customer to finally process the order as requested by the customer

5. Answer all queries from Customer Service Representatives related to the input of customer orders

6. Contact other departments (e.g. Supply Chain Master data ITBA) to solve the problems

7. Run ready-to-use reports and present the output in proper form (excel power point etc.)

8. Participate in UAT and provide feedback

9. Deliver KPI basic analyse of failures root cause propose corrective action

10. Ensure correct and chronological filing of the orders

11. Any other activity at the request of the Order Management Team Lead/Manager

POSITION REQUIREMENTS

A. KNOWLEDGE AND EXPERIENCE

Fluent English (B2) other language will be an asset

At least 1 year experience in the similar job

Strong level knowledge of an appropriate ERP system(s) in order management area

Good end-to end OTC process understanding

Excel and power point knowledge (intermediate excel and power point user)

Basic presentation skills

PC literate: sufficient knowledge of PC and network and standard packages used under windows

B. PERSONAL SKILLS

Fast learner

Internal customer oriented

Good communication skills

Stress resistant

Performance and quality driven

Flexible and able to work in a changing environment

Accurate rapid and efficient

Eye for detail

Team player

Well self- organized