Digital CX Analyst

Locations: Raynham Massachusetts

DePuy Synthes is recruiting foraDigital CX Analyst.

Johnson & Johnson announced plans to separate our Orthopedics business toestablisha standalone orthopedics companyoperatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Job Overview

The Digital CX Analyst supports the design measurement and continuous improvement of digital customer experiences across DePuy Synthes platforms and channels. This role translates customer data digital engagement metrics and user feedback into actionable insights that improve experience quality consistency and outcomes. The position offershandsonexposure to digital transformation initiatives and close collaboration withcrossfunctionalpartners in marketing commercial IT and customer-facing teams.

Key Responsibilities

• Analyze digital customer experience data engagement metrics and feedback toidentifytrends risks and improvement opportunities.

• Support measurement and reporting of CX performance including dashboards scorecards and standardized metrics.

• Contribute to the execution of digital CX initiatives aligned to business and customer needs underguidanceof senior team members.

• Partner withcrossfunctionalstakeholders to gather requirements and translate insights into experience enhancements.

• Assistwith testing validation and monitoring of digital experiences to ensure quality usability and consistency.

• Document findings recommendations and process improvements to support continuous improvement efforts.

Qualifications

Education:

• Bachelors degree preferably in Business Marketing Analytics Information Systems or a related field

• Advanced degree (MBA MS) preferred

Experience and Skills:

Required:

• Generallyrequires 02 years of relevant work experience in digital analytics customer experience marketing analytics or related fields

• Foundational experience analyzing data and translating insights into recommendations

• Basic knowledge of digital platforms customer journeys and CX measurement concepts

• Ability to communicate findings clearly to both technical andnontechnicalaudiences

• Proficiencywith standard reporting and data analysis tools (e.g. Excel dashboards)

Preferred:

• Exposure to digital engagement digital marketing or customer experience programs

• Experience working with customer data feedback tools or analytics platforms

• Familiarity with healthcare medicaldevice or regulated industry environments

• Experience collaborating incrossfunctionalor matrixed teams

• Interest in continuous improvement and digital transformation initiatives

• Strong analyticalproblemsolving and organizational skills

Other:

• Language: Englishproficiency

• Travel: Up to 10% primarily domestic

• Certifications: CX analytics or digital certifications preferred but not

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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