Regional Head of Business Process Excellence

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

What We Can Offer

At Maersk were committed to building an inclusive workplace where everyone feels valued heard and able to be themselves. Our team members come from a wide range of backgrounds experiences and perspectives and we value the unique strengths each person contributes.

• A newly created regional leadership role aligned to Maersks global Business Process Excellence
• The opportunity to shape standardize and digitalize endtoend LCL operations across North America
• Close collaboration with Operations Product Technology Finance and Global Process Excellence teams
• A role with meaningful impact on service reliability operational scalability compliance and costtoserve

Key Responsibilities

• Own and govern regional endtoend LCL operational processes ensuring alignment with global standards and controlled exception handling
• Translate global operating models into regionally practical scalable and compliant processes
• Establish and drive service standards across milestone completeness milestone timeliness and ontime performance
• Lead continuous improvement initiatives to increase regional productivity reduce costtoserve and eliminate operational waste
• Drive operational digitalization and automation partnering with Technology to embed standard processes into system capabilities (including CW1)
• Provide visibility and governance over operational performance metrics milestone quality and process effectiveness
• Collaborate with upstream and downstream functions (LTA OTC STP RTP Finance) to address process gaps and interdependencies
• Own and deploy Quality Management Systems (QMS) and lead regional certification readiness (e.g. ISO TAPA)
• Ensure adherence to Safety Quality Compliance and HSSE standards across all regional LCL operations
• Lead and develop a small regional team

What We Are Looking For

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement someone who is naturally curious committed to solving problems at the root and driven to make things better every day
• Proven experience within freight forwarding with strong exposure to LCL operations and endtoend process design
• Deep understanding of operational systems and how processes are embedded into technology platforms
• Demonstrated experience driving digitalisation automation and datadriven decisionmaking
• Strong project management capability with the ability to lead complex crossfunctional initiatives
• Ability to influence and deliver outcomes in matrixed environments without relying on formal authority
• Structured problemsolving skills and a disciplined analytical approach to operational improvement
• Strong stakeholder management and communication skills with a collaborative and customercentric mindset
• Experience with operational governance compliance and quality frameworks

Company Benefits:

Medical

Dental

Vision

401k Company Match

Employee Assistance Program

Paid Time Off

And more!

Pay Range: $120000-$130000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.