Manager, Innovation Services

Join the Trackonomy Team!

At Trackonomy our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community:Youre essential to Trackonomys mission and every team member is regarded as a our goal is to make a lasting impact on the world making every endeavor at Trackonomy a meaningful journey.

Growth & Development:Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities making your career journey Trackonomy your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here your potentialfueled by capability passion and resultsdetermines the scope of your role. At Trackonomy merit and opportunity outweigh mere experience. Its a level playing field offering unique opportunities not found elsewhere.

Impact:Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security our innovations dont just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy

At Trackonomy we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life giving them the ability to converse think and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world one object and sensor at a customers are major players in various verticals such as logistics industrial utilities healthcare and government. They use our solutions for a wide range of applications like predictive maintenance workflow optimization asset protection safety security and environmental monitoring. We are a unicorn funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades having previously held key roles in the C-suites of renowned companies such as Flextronics Heptagon GT-Nexus and Digital Motors Corporation. Together we have engineered a revolutionary technology that is yielding extraordinary results.

Are you ready to be a part of the next chapter in Silicon Valleys hyper-growth IoT success story

Position Overview:

We are seeking a highly motivated and hands-on professional to join our Customer Success and AI Enablement this role you will be at the forefront of integrating AI-driven automation and productivity tools into real-world operations. You will act as the crucial bridge between our engineering teams and our customers ensuring that our cutting-edge solutions are successfully deployed understood and leveraged to their fullest potential. This is a dynamic position that requires a true passion for artificial intelligence product building and direct customer engagement.

Key Responsibilities

Customer Success & Account Management

• Engage directly with customers to manage accounts build strong relationships and ensure ongoing success with our products.
• Oversee the installation testing and troubleshooting of systems at customer locations including specialized environments like Customer labs warehouses shipping bays or office facilities.

Internal Stakeholder Management

• Facilitate seamless communication with engineering teams to relay customer feedback and technical requirements.
• Coordinate with data analysis and manufacturing teams to ensure product quality and operational efficiency.

AI Enablement & Product Building

• Discover and scope new use cases for AI-led automation and productivity tools.
• Take end-to-end ownership of implementing documenting maintaining and training personnel on these AI products.
• Actively participate in the hands-on building of AI solutions translating operational needs into technical capabilities.

Field Operations & Travel

• Travel to customer sites for hands-on troubleshooting and deployment oversight. Travel is typically required once a month for 2-3 days with rare occasions requiring back-to-back or 7-day trips.
• Conduct facility visits which may occur during non-standard hours (middle of the night to early morning) to align with operational schedules (e.g. UPS facilities).

Required Background and Qualifications

• A genuine demonstrated passion for AI technologies and hands-on product building.
• Strong experience in customer success account management or field operations.
• Excellent cross-functional communication skills with the ability to manage internal stakeholders across engineering data analysis and manufacturing.
• Ability and willingness to travel and work flexible hours to support critical customer operations.
• Experience in discovering implementing and training users on new software or automation tools is highly desirable.

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race color religious creed national origin ancestry physical or mental disability sex gender gender identity gender expression sexual orientation age medical condition genetic information marital or registered domestic partnership status military or veteran status or any other characteristic protected by state federal or local law.

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomys business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing please contact

When you apply for a job on this site you acknowledge and agree that the personal data contained in your application will be collected and processed by Trackonomy Systems Inc. and/or one of its subsidiaries (Trackonomy) in accordance with our Applicant Privacy Notice. If you have any questions about our privacy practices please contact

When you apply to a job on this site you acknowledge and agree that the personal data contained in your application will be collected and processed by Trackonomy Systems Inc. and/or one of its subsidiaries (Trackonomy) in accordance with our Applicant Privacy Notice. If you have any questions about our privacy practices please contact.