Sr Analyst II Business Process Transactions RR-0332425

Job Description:

Job Profile/Key Responsibilities

• Participate in Daily Production Activities

Perform core operational tasks alongside team members ensuring personal output meets defined productivity and quality standards

• Liaise with Onshore Partners

Serve as a key point of contact for onshore stakeholders; ensure timely and accurate exchange of information updates and feedback

• Train and Mentor Team Members

Support onboarding and skill development of peers through structured training knowledge sharing and hands-on guidance

• Communicate Team Updates

Share process changes performance metrics and other relevant updates with the team to maintain alignment and transparency

• Coordinate SOP Updates with Knowledge Management Team

Collaborate with the Knowledge Management team to review revise and maintain accurate standard operating procedures (SOPs)

• Drive Operational Excellence

Identify areas for improvement contribute to process enhancements and uphold team efficiency and accuracy standards

Competencies Required

• 5-7 years of experience into Insurance and strong understanding of U.S. life insurance and annuity products including policy types contract structures and regulatory requirements
• Applies knowledge of underwriting claims premium processing and policy servicing to ensure accurate and compliant execution of tasks
• Interprets complex policy documents and communicates effectively with stakeholders regarding product features exceptions and procedural nuances
• Stays updated on industry trends compliance changes and client-specific guidelines to support team accuracy and service quality
• Well-versed in the complete Microsoft Office suite including Word Excel PowerPoint and Outlook
• Strong communication skills both verbal and written
• Thrives in fast-paced production-driven environments with consistent focus and attention to detail
• Demonstrates adaptability and resilience in dynamic work settings and shifting priorities
• Capable of handling routine standardized transactions with precision and consistency

Education Requirements

Graduate in any discipline

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.