Manager I, Network & Server Operations

Summary of Position:

Alcon is the global leader in eye care dedicated to helping people see brilliantly. With our 70-plus-year heritage we are the largest eye care device company in the world with complementary businesses in Surgical and Vision Care. Being a truly global company we work in over 70 countries and serve patients in more than 140 countries.

Working in IT at Alcon is more than working on one specific area or on one specific project. It is about having concrete influence of Alcons business efficiency helping increase reach and building customer-friendly approach. It is about improving services and streamline processes that help people see better.

Globally we share a bond - seeing better enhances our quality of is your chance to make contributions to a leading company that you can be proud of every day and help make a positive impact that can benefit yourself your loved ones your community and our world!

Join Alcon and help theworld See Brilliantly!

The Network Operations Manager will lead daytoday network operations ensure high availability of enterprise network services and manage a team of network engineers/analysts. This role requires deep technical expertise strong people leadership and the ability to operate in a 24x7 global support environment.

Key Responsibilities:

Lead manage and mentor a team of Network Analysts/Engineers ensuring operational excellence and continuous skill development.

Oversee implementation administration migration and troubleshooting of enterprise network technologies including WLAN LAN switching Routers SDWAN BlueCat VxLAN and CUCM.

Act as an escalation point for complex network incidents driving timely resolution and rootcause analysis.

Ensure network operations align with ITIL processes SLAs and enterprise standards.

Manage operational workload through ServiceNow including ticket handling reporting and trend analysis.

Partner with engineering security and architecture teams to support network improvements and transformation initiatives.

Support change management activities across pre and Production environments ensuring stability and risk mitigation.

Operate in a rotational shift model including evenings nights and weekends to support global operations.

What we can offer you:

• An opportunity to work in a fastpaced agile environment supporting critical enterprise network services.
• The chance to be part of building and evolving Alcons global Network Infrastructure.
• Collaboration with highly motivated professionals who are passionate about delivering meaningful outcomes.
• Empowerment to design and influence solutions that deliver maximum customer and business value.

• Access to professional development and continuous learning opportunities.
• Exposure to a truly international work environment with daily collaboration across global teams and regions.

Key Requirements/Minimum Qualifications:

• 10 relevant years of handson experience in network implementation administration migration and troubleshooting.
• Strong expertise in Cisco Routing and Switching and Juniper Mist platforms (Must Have).
• Strong knowledge of routing & switching protocols like (OSPF BGP MPLS VLAN STP)
• Good knowledge of Network Security concepts and technologies.
• 2 years of experience managing or leading a team of Network Engineers.
• Solid experience across enterprise networking technologies including WLAN LAN RoutersSDWAN BlueCat VxLAN and CUCM.
• Proven experience working in ITILbased operational environments.
• Handson experience with ServiceNow for incident change and reporting activities.
• Ability to work effectively in a fastpaced 24x7 operations environment.

Skills for success/Preferred Qualifications:

• Demonstrated ability to work effectively and collaboratively across crossfunctional teams including engineering security and operations.
• Strong handson experience with ServiceNow including incident change and request management reporting and trend analysis.
• Proven ability to drive process improvements standardization and operational efficiencies in a 24x7 support environment.
• Experience partnering with service providers telecom vendors and supplier support organizations to drive issue resolution and service quality.
• Solid experience working with Cisco and Juniper environments including enterprise networking products network management tools Cisco WLC ISE and Bluecat DDI.
• Strong expertise in Cisco Routing and Switching and Juniper Mist platforms (Must Have).
• Strong knowledge of routing & switching protocols like (OSPF BGP MPLS VLAN STP)
• Good working knowledge of Network Security concepts with the ability to collaborate on security incidents.
• Proven experience configuring operating migration and troubleshooting LAN/WAN environments in largescale enterprise networks.

Work hours: 6 AM to 3 PM IST and 2 PM to 11 PM (Rotational shifts / Weekends on call).

Relocation assistance: Yes

Employment Scams:Alcon is aware of employment scams which make false use of our company name or leaders names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent we strongly recommend you do not respond send money or personal information and check our website for current job openings.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.