Front Desk Agent Full Time
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Job Location:
Lake Forest, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
S3 Hotel Group is seeking a friendly service-driven Full-Time Front Desk Agent to support operations at both Homewood Suites and Hampton Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel delivering exceptional guest service and ensuring smooth front-desk operations across both properties.
Key Responsibilities
- Welcome guests and efficiently manage check-ins and check-outs at both properties
- Process reservations modifications and cancellations in the system
- Handle guest inquiries concerns and requests with professionalism and urgency
- Accurately process payments room charges and transactions
- Promote and enroll guests in Hilton Honors programs
- Coordinate with housekeeping and maintenance to support guest needs
- Maintain a clean organized and professional front desk area
- Ensure compliance with hotel safety security and QA standards
- Support operations across both hotels as needed (dual-property flexibility)
- Assist with guest services luggage and local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer skills; hotel systems experience (PEP preferred)
- Professional appearance and reliable attendance
- Flexibility to work across both properties
Schedule
- Full-Time
- Flexible shifts including mornings evenings weekends and holidays
- Must be able to work at either property as business needs require
Compensation & Benefits
- Competitive hourly pay
- Paid Vacation and Sick Leave
- Medical Dental and Vision Insurance
- 401(k) Retirement Plan
- Hilton Team Member Travel Program (Go Hilton)
- Growth opportunities within S3 Hotel Group
Required Experience:
Unclear Seniority
About Company
The Night Auditor is a crucial role that combines front desk duties and overnight auditing tasks. The individual in this position ensures the smooth operation o...
