Product Support Manager Oracle Health US shift
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Product Support Manager you will provide leadership and front-line supervision of a team of analysts that supply phone chat and ticket support to patients using the Oracle Health Patient Portal solution. You will lead direct and review the teams day-to-day work and provide significant contribution to achieve the organization operational targets and objectives in addition to leading team-level quality and process improvement initiatives. This includes hiring onboarding planning overseeing team performance handling escalation requests as well as communicating policies practices and procedures to the team. You will manage complex customer and employee matters.
Responsibilities
As a first-level manager who has performed technical or professional duties in a support environment you will provide technical and functional leadership to your team and business. Your responsibilities will include gaining knowledge of policies affecting staff and the practice of effective management skills. You will be responsible for driving the teams high quality support delivery via queue management and internal quality auditing of tickets and phone calls. Additionally you will use your knowledge and skills to develop team members to achieve individual and team goals. You will communicate and implement plans for the team to deliver on operational targets and objectives.
Qualifications
Career Level - M2
Required Experience:
Manager
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
