Operations Specialist

Confidential

About the job

We areseekinga detail-oriented and proactiveOperations Specialistto join our growing Operations team. This role is critical in ensuring smooth and efficient management of our operational workflows from onboarding and contract management to bordereaux processing and reporting. The ideal candidate thrives in fast-paced environments is data-driven and brings a passion for process improvement and collaboration across teams.

The position will take place in our office in Buenos Aires (microcentro) in ahybrid mode.

Key Responsibilities

What Youll Do

Manage operational workflows across onboarding policy administration and bordereaux lifecycle stages to ensure data completeness timeliness and accuracy.

Collaborate with cross-functional teams (Data Underwriting Compliance Finance) tomaintainintegrity across systems and processes.

Support the centralization of master/reference data ensuring consistent and auditable records across all operational systems.

Monitorand report KPIs such as submission cycle time processing duration and SLA adherence.

Identifyand implement process improvements to increase efficiency reduce manual touchpoints and enhance the member experience.

Partner with internal teams to define and document standard operating procedures (SOPs).

Leveragetools like Snowflake Power BI and Excel to create reports and insights that inform business decisions.

Assistin onboarding new members and contracts ensuring all documentation systems and workflows are aligned before activation.

What You Bring

Bachelors degree (or equivalent)required.

3 years of relevant experience within the insurance industry. Experience with specialty insurancea plus.

Strong understanding of data accuracy process governance and operational SLAs.

Proven ability to work cross-functionally with technical and non-technical teams.

Proficiencywith Power BI SQL (Snowflake) Excel and workflow tools such as Jira or ServiceNow.

Exceptional attention to detail and ability to manage multiple priorities simultaneously.

Excellent written and verbal communication skills.

Bonus Points For

Experience with bordereaux processing or insurance data workflows.

Familiarity with contract lifecycle management or onboarding systems.

Experience with automation tools (Power Automate Zapier or similar).

About Pro Global

Pro Globalis a global business and consulting company focused exclusively on theinsurance and reinsurance industries. Weoperatein the worlds leading financial centers.

Our experts work independently or integrate seamlessly into our clients teams adapting to their existing workflows. Our goal is to deliverhighqualityresultsand provideoptimal innovative solutions tailored to meet each clients specific needs.

Pro es una empresa especializada en outsourcing y consultoría de empresas de la industria del seguro y reaseguro.

Trabajamos con los clientes para identificar los cambios necesarios para mejorar sus procesos comerciales minimizar los gastos generales operativos e implementar los controles necesarios para cumplir con las nuevas regulaciones. Brindamos soluciones personalizadas para satisfacer las necesidades de los clientes.

Tenemos oficinas en Reino Unido localizadas en Gloucester Glasgow Liverpool Horsham y el centro de Londres. También somos una empresa global con oficinas en Estados Unidos Cologne y Unna (Alemania) y Argentina. Nuestro enfoque de trabajo es híbrido por lo que combinamos home office y oficinas con flex desk.

Brindamos soporte experto en las áreas de suscripción gestión de siniestros contabilidad financiera y técnica y riesgos y auditoría utilizando la mejor tecnología disponible en el mercado y adoptando un enfoque proactivo.