Global Tier 1 CEE Customer Enablement Manager

Job Location:

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Global Tier 1 CEE - Customer Enablement Manager

Description -

Job Summary
The Customer Enablement Manager works within a Global multicultural and fast-moving business environment supporting Sales Operations Business Units (BU) and Sales Force within the area of Catalogue Management and Maintenance.

Responsibilities

Act as the primary point of contact for Sales and customers on all catalogue offering pricing and portal-related topics
Design implement and continuously optimize customer e-catalogues to ensure a seamless ordering experience
Drive end-to-end catalogue setup and maintenance ensuring full alignment with Sales strategy and customer requirements
Ensure accuracy and availability of product offerings pricing and configurations enabling smooth order placement
Proactively manage product lifecycle changes (NPI/EOL) and reflect updates in customer catalogues in a timely manner
Partner with Sales to structure competitive and optimized offerings providing guidance on products pricing and configurations
Coordinate pricing approvals deal setup and contract support ensuring alignment across account teams
Oversee quote management and bid preparation including margins configurations and pricing inputs
Act as a single point of contact for issue resolution performing triage and driving collaboration across internal teams
Deliver customer support and enablement including portal training and ongoing guidance for effective usage
Collaborate cross-functionally with Sales Back Office Customer Operations C&C and Business Units to ensure operational excellence
Monitor KPIs data quality and reporting implementing corrective actions and contributing to continuous process improvement

Education & Experience

Bachelors or Masters degree in Business Administration Sales Marketing Accounting or a related field (or equivalent practical experience)
24 years of experience in sales support sales operations pricing order management or similar operational roles
Previous exposure to working with cross-functional teams in an international environment is an advantage
Experience in process-driven environments and complex organizational structures is preferred

Knowledge and Skills

Strong understanding of sales operations catalogue management and pricing processes with the ability to translate business needs into system-ready solutions
Proven ability to manage complex end-to-end operational workflows in a cross-functional and international environment
High proficiency in working with data reporting tools and enterprise systems with a strong focus on accuracy and data quality
Excellent stakeholder management and communication skills with the ability to collaborate effectively across Sales customers and internal teams
Strong analytical thinking and problem-solving capabilities with a proactive approach to identifying issues and driving resolution
High level of ownership autonomy and organizational skills with the ability to prioritize and perform in a fast-paced dynamic environment

What we offer

Flexible working hours to support work - life balance
24 days of vacation leave
Private medical subscription within the Medicover network
Meal vouchers
Flexible Benefits Program tailored to your needs
Internal growth and skill development including access to both HPs internal learning platforms and Udemy Business
Corporate volunteering activities and community involvement opportunities
Wellbeing support (Employee Assistance Program health initiatives screenings sport & fitness activities)
Employee badge discounts and additional internal perks
A global inclusive and supportive culture - the HP Way in practice

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience:

Manager

Global Tier 1 CEE - Customer Enablement ManagerDescription -Job SummaryThe Customer Enablement Manager works within a Global multicultural and fast-moving business environment supporting Sales Operations Business Units (BU) and Sales Force within the area of Catalogue Management and Maintenance. Re...