Sr Fraud Analyst III Fraud Detection Operations Ready Team

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in

accordance with the workplace excellence policy

Job Description:
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls taking action based on complex transaction characteristics or suspicious documentation and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions proactively identifying and escalating concerns/issues with a sense of urgency and delivering solutions while focusing on retention and re-establishing customer confidence

LOB Specific Information:

The Ready Team will work real time fraud attacks and escalations in a fast-paced fluid environment. Analytical skills critical thinking and fraud detection tools will be used to identify potential fraud by working with our UCRA partners as we develop processes to mitigate risk for our clients shareholders and the Bank. The ready team supports multiple filters within Fraud Detection Operations.

Responsibilities:

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
• Prepares reports for suspicious activity escalating concerns to senior management as required
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

Required Qualifications:

1-year current production experience in Fraud Detection Operations

Line of Business/currently within Client Protection Organization

Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals

Strong organizational and time management skills

Strong ability to multi-task and prioritize. Able to work in an independent efficient and effective manner in a fast-paced environment while working cohesively in a team setting

Working knowledge of MS Word and Excel

Must be flexible and adapt quickly to change

Strong personal ownership and follow through skills

Excellent written and oral communication skills

Ability to effectively communicate to all levels of Senior/Executive Leadership

Innovative mindset with the ability to challenge the status quo

Must be able to work schedule including On-Call

Desired Qualifications

Experience interacting with multiple levels of leadership

PowerPoint experience

Reporting/Analytics/Project experience

Skills:

• Analytical Thinking
• Attention to Detail
• Due Diligence
• Investigation Management
• Research
• Collaboration
• Policies Procedures and Guidelines
• Regulatory Compliance
• Relationship Building
• Written Communications
• Business Case Analysis
• Business Intelligence
• Credit Documentation Requirements
• Data Collection and Entry
• Underwriting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: