Customer Service Representative

At Warner Music Group were a global collective of music makers and music lovers tech innovators and inspired entrepreneurs game-changing creatives and passionate team members. Here we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when were immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea like a great song travels globally. We ignite passions and build connections across our diverse community of artists songwriters partners and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown and were committed to keeping the faith acting with integrity and delivering on our promises.

WMG is home to a wide range of artists musicians and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values appreciates and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Customer Service Representative

Reports To: Director Sales

Department: Sales

Location: Toronto Ontario

Job Type: Independent Contract

Working Hours: 37.5 hours/week

Pay range: $25 - $30
Vacancy: New Position

A little bit about our team:

We are Warner Music Group home to a broad roster of new stars and legendary artists through a collection of the best-known record labels in the music industry including Asylum Atlantic Big Beat Canvasback East West Elektra Erato FFRR Fueled by Ramen Nonesuch Parlophone Reprise Rhino Roadrunner Sire Spinnin Warner Bros. Warner Classics and Warner Music Nashville as well as Warner/Chappell Music one of the worlds leading music publishers with a catalogue of more than one million copyrights worldwide.

Your role:

This role will act as the Customer Service support for all retail and B2B accounts across include order processing liaising with the Distribution facility transportation couriers and internal staff. This individual will also provide back-up support for the Office Administrator which includes greeting visitors purchasing mailroom duties communicating with property superintendents as needed and other office administration duties. Additionally periodic coverage and basic knowledge of our Digital Operations Specialist role will also be required which includes scheduling and delivery of digital products. Knowledge of digital music services such as iTunes Spotify and Apple Music are beneficial.

Here youll get to:

• Process Orders (manual and electronic)

• Process Return Authorizations and Credits

• Provide Customer Service support to accounts D2C/Shopify consumers and internal staff

• Upload Release Notifications into our Distribution System

• Transmit Orders daily to our Distribution facility

• Liaise with Distribution and Freight companies to ensure delivery of physical product

• Catalogue maintenance (Update price changes Statues Artist and label codes etc.)

• Process time sensitive local and international artist order requests for touring and venue sales

• Daily reviews of unshipped or delayed deliveries

• Maintain D2C Regular & Digital orders

• Back up for Office Administrator when required including but not limited to greeting visitors purchasing mailroom communication with property superintendent as needed and other office administration duties

• Back up for Digital Operations scheduling and delivery of digital products

• Other tasks as assigned

About you:

• Minimum post-secondary education is considered an asset

• 2 - 3 years Distribution Customer Service & Order Entry experience

• Strong Computer Skills using MS Office (i.e. Word Excel) keyboarding and data entry skills with accuracy

• Providing customer service support responding to inquiries and troubleshooting skills

• Strong communication skills (both written and verbal)

• Ability to foster a positive working relationship with various internal and external stakeholders

• Effective time management and good organizational skills with the ability to multitask

• Work independently and as a part of a team

About us:

As the home to 10K Projects Asylum Atlantic Music Group East West FFRR Fueled by Ramen Nonesuch Parlophone Rhino Roadrunner Sire Warner Records Warner Classics and several other of the worlds premier recording labels Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company Warner Chappell Music represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA which supports the independent community as well as artist services division addition WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply

Click the Apply link or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Please note that due to the volume of applicants we receive for a given position you may not be contacted if you do not meet minimum eligibility requirements for this position.

Thanks for your interest in working for Warner Music Group. We love it here and think you will too.

We are an equal opportunity employer that is committed to inclusion and diversity and will not discriminate against an applicant or employee on the basis of race religious beliefs ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender gender identity gender expressionpregnancy age record of offences marital status family status or any other protected grounds under applicable legislation.

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process please send an e-mail to and let us know the nature of your request and your contact information.

This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development collaboration and building strong relationships.

Warner Music Canada does not use Artificial Intelligence (AI) or automated filtering software to screen rank or select applicants. Every application submitted is reviewed personally by our recruiting team to ensure every candidate receives fair and thoughtful consideration.

As the home to 10K Projects Asylum Atlantic Music Group East West FFRR Fueled by Ramen Nonesuch Parlophone Rhino Roadrunner Sire Warner Records Warner Classics and several other of the worlds premier recording labels Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company Warner Chappell Music represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA which supports the independent community as well as artist services division addition WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply

Click the Apply link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Dont be discouraged if you dont hear from us right away. Were taking our time to review all resumes and to find the best people for WMG.

Thanks for your interest in working for love it here and think you will too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race religion or belief age sex sexual orientation gender gender identity or gender reassignment marital or civil partnership status disability pregnancy childbirth or any other characteristic protected by law.