End User Computing (EUC) Administrator

ThermTech

Job Location:

Waukesha, WI - USA

Yearly Salary: $ 70000 - 82000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Description

We are committed to hiring top talent into our operations teams to deliver world-class services. We look for self-motivated and goal-oriented people eager to learn our trade and be a part of our growing team. We value individuals who are problem solvers team workers and maintain a bright positive attitude. If you like a fast-paced work environment to learn lifelong skills we welcome your completed application.

Persons with disabilities who anticipate needed accommodations for any part of the application process may contact Alana Reimer in confidence

Position Location: 200 Travis Ln Waukesha WI 53189 with travel to other ThermTech locations in Waukesha and New Berlin

Position Hours: Primarily 8:00 AM - 5:00 PM Monday - Friday

Position Salary: $50000 - $70000

Salaries are based on a number of factors including the skills and experience of the candidates. It is common to be hired at the lower to middle end of a salary range and while it is possible to be hired at the higher end it often requires unique circumstances such as proven expertise.

Company Benefits:

Health Insurance
Dental Insurance
401(k) - Company matched 50% on the 1st 4%.
Paid Time Off - Accrued annually with 80 hours for the first year of service
8 Paid Holidays
Basic Life and AD&D Insurance at no cost to employee
Optional Voluntary Life Insurance
Short-Term and Long-Term Disability Plans at no cost to the employee
Health Savings Account (HSA) for employees enrolled in ThermTechs Insurance
ThermTech provides the opportunity to earn enough HSA funds to offset the deductible of health insurance when employee and spouse (if applicable) have a yearly physical with ThermTechs On-Site Clinic and participate in the Employee Wellness Program.

Employee assistance program: Confidential 24/7 support and short-term counseling
Tuition reimbursement / Professional development assistance.
Other: On-site Clinic services (On-demand Urgent and Primary Care Virtual Video Visits Chiropractic Care and Health Coaching) available to all employees and their family at no additional costs even if they are not covered by ThermTechs health insurance.
Discounted Standard Process supplements.

Free Uniforms Safety Equipment and Employee recognition (PIN) program

For more information please visit our website:

Job Description:

Summary: The End User Computing Administrator (EUC) provides hands-on support for end-user devises and core workplace technologies in a Windows-based enterprise environment. This role focuses on day-to day desktop support endpoint administration and user support for both office and production-floor users. We are looking for someone highly practical process oriented and comfortable working directly with users while coordinating with senior IT staff for escalations and projects. The position is 1-2 years in length.

Job Duties & Responsibilities (Essential Functions):

Daily On-Site Work Required No Remote Work

End-User & Desktop Support

Provide Tier 2/Tier 3 desktop support for Windows 10/11 systems
Troubleshoot hardware OS application and printing issues
Support Microsoft 365 applications (Outlook Teams OneDrive Sharepoint)
Assist users with account issues profile problems and system performance concerns

Endpoint & Device Management

Provision configure and deploy desktops laptops and peripherals
Perform device imaging reimaging and asset tracking
Apply patches updates and basic endpoint hardening
Assist with workstation lifecycle (new hire refresh termination)
Deploy maintain and troubleshoot company issued and managed android mobile phones

Identity & Access Support

Create modify and disable user accounts in Active Directory Entra ID
Manage group memberships and basic access requests
Reset passwords and assist with MFA-related issues

IT Operations & Administration

Maintain accurate documentation for devices and support procedures
Follow defined change control and ticketing processes
Coordinate with vendors and internal IT staff as needed
Escalate complex issues appropriately to senior IT personnel

The statements herein are intended to describe the general nature and levels of the works performed by employees but are not a complete list of responsibilities duties and skills required of personnel so classified. Furthermore the job description does not constitute a written or implied contract for employment. ThermTech reserves the right to revise or change job duties and responsibilities as the need arises.

Minimum Requirements:

Applicants must be legally entitled to work in the United States (i.e. a citizen or national of the U.S. a lawful permanent resident a non-resident authorized to work in the U.S. without ThermTech sponsorship). ThermTech does not sponsor visas either at time of hire or at any later time.
This position must satisfy ITAR (DSP-5) compliance requirements; therefore candidates must be a lawful permanent resident 8 U.S.C. 1101(a)(20) or a protected individual 8 U.S.C. 1324b(a)(3). Employment of Foreign Persons(s) 22 CFR 120.63 will be contingent on receiving the DSP-5 license from the US State Department.
All hires are contingent upon a 9-panel hair follicle drug test & background check.
May be required to work any shift including weekends.

Physical & Mental Demands: The following physical and mental demands consist of but are not limited to the following:

Must be able to work in a standing position for extended periods in a non-climate controlled industrial environment
Ability to bend pull stoop and reach to perform functions.
Capable of lifting and carrying at least 25-pound objects throughout shift
Must be exposed to heat fumes noise humidity etc.
Must have the cognitive and mental capacity to perform essential job functions.
Must demonstrate the ability to read write and communicate in the English language.
Visual acuity to read documents computer screens files etc.
Ability to hear in person and via phone.

Education (Required): Associates Degree in Information Technology related field (or enrollment in a degree program)

Certifications (Preferred): CompTIA A and/or Security

Experience (Required): None; 1 year or more preferred

Required Technical Skills:

Strong experience supporting Windows desktop environments
Hands-on experience with Active Directory (users groups basic GPO understanding)
Experience supporting Microsoft 365 user environments
Familiarity with endpoint management tools (Intune RMM tools or similar)
Solid hardware troubleshooting experience (Dell/HP/Android systems preferred)

Required Soft Skills:

Excellent customer service and communication skills
Ability to follow documented processes and security requirements
Self-directed reliable and comfortable working in a manufacturing business environment
Experience working in a regulated or compliance-driven environment

Preferred Skills:

Experience with Intune or modern device management
Familiarity with manufacturing or industrial environments
Experience supporting shared or kiosk workstations
Basic PowerShell scripting for administrative tasks
Exposure to IT security best practices (least privilege MFA patching)

ThermTech does not accept unsolicited resumes from staffing agencies headhunters recruiters and/or placement agencies. Please do not directly contact our executives or managers via email or phone or by other means. Your correspondence will not be returned. All communications of this nature should be directed to

Type: Temporary

Pay: $70000.00 to $82000.00 per YEAR

Required Experience:

Unclear Seniority

Position DescriptionWe are committed to hiring top talent into our operations teams to deliver world-class services. We look for self-motivated and goal-oriented people eager to learn our trade and be a part of our growing team. We value individuals who are problem solvers team workers and maintain ...