Flight Centre Corporate Benefits Assistant Location Manager & Network Support Toronto, ON

Assistant Location Manager & Network Support

At Flight Centre Travel Group (FCTG) our journey began in 1973 with a single double-decker bus. Today weve grown into a global travel powerhouse headquartered in Brisbane Australia with a dynamic presence in 23 countries. As one of the worlds largest travel retailers and corporate travel managers were not just experts we are a passionate family of adventurers. We live and breathe travel united by a mission to create unforgettable experiences and open up the world for those that want to see.

Were seeking a dedicated and enthusiastic Assistant Location Manager (ALMNS) to partner with our Location Manager in taking our Corporate Benefits team to new heights. If youre passionate about leadership and excited by the opportunity to inspire and guide a dynamic team come join us and make your mark on our journey!

About the Role:

As the Assistant Location Manager & Network Support for Flight Centre Corporate Benefits you will support the Location Manager in growing one of Flight Centre Canadas key strategic business areas.

FCCB delivers high-touch leisure travel service to corporate-connected customers including employees executives and referral partners connected through our corporate network. This role requires a strong sales leader who can support consultant performance lead conversion customer experience operational discipline and relationship-building across Corporate Traveler Sales CSM supplier partners and internal teams.

Reporting to the Location Manager you will help drive growth profitability preferred product sales and customer retention while building a high-performing team that delivers exceptional service and converts quality leads into long-term customers.

To learn more about Flight Centre please click HERE

Key Responsibilities:

Sales Leadership & Growth

• Drive daily motivation and accountability across the FCCB network to achieve sales margin and preferred product targets.
• Support monthly performance reviews consultant goal tracking and individual action plans focused on productivity conversion follow-up and customer retention.
• Monitor lead flow open opportunities and pipeline activity to ensure enquiries are actioned quickly followed up effectively and matched to the right consultant or expert.
• Help grow FCCB through strong conversion of Corporate Traveler CSM Sales and internal referral opportunities.
• Champion a sales-led culture focused on value expertise proactive follow-up and asking for the sale.

Coaching & Customer Experience

• Provide ongoing coaching to improve consultant productivity sales behaviours customer experience and confidence with premium and corporate-connected clients.
• Review CSAT calls chats and customer feedback to identify coaching opportunities and ensure a consistent high-touch experience.
• Coach consultants on discovery premium product positioning objection handling follow-up discipline and conversion.
• Clearly communicate customer experience expectations across phone email CRM and referral channels.

Product Margin & Commercial Focus

• Lead efforts to grow preferred product sales including cruise tour insurance Captains Pack service fees and key supplier products.
• Support consultants in positioning value protection expertise and peace of mind with a premium customer base.
• Encourage ongoing product education and supplier engagement to increase confidence and conversion.
• Maintain a strong focus on margin discipline commercial decision-making and profitable growth.

Partnerships & Network Support

• Build strong relationships with Corporate Traveler Sales CSM supplier partners and internal stakeholders to increase FCCB awareness and referrals.
• Support the Location Manager in strengthening FCCBs presence within corporate offices client conversations and internal communication channels.
• Act as a brand champion by educating internal partners on who FCCB is what we offer and how we support corporate client leisure travel.
• Ensure referrals are handled with urgency professionalism and clear communication.

Operations & Events

• Oversee adherence to One Best Way systems operational standards PCI compliance financial procedures reconciliations banking practices and documentation expectations.
• Support strong pipeline hygiene through consistent use of systems customer notes follow-up tasks and opportunity management.
• Create and support events that engage corporate clients referral partners preferred suppliers consultants and internal stakeholders.
• Champion Google reviews customer advocacy referrals and brand credibility to help grow FCCBs reputation and reach.
• Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive

Experience & Qualifications:

• Previous FCTG leadership experience is an asset.
• Proven track record of achieving strong sales results developing a client base and coaching others to improve performance.
• Experience supporting high-value repeat corporate premium or complex travel customers is an asset.
• Strong commercial acumen with the ability to balance sales growth margin preferred product strategy and operational discipline.
• Strong customer service focus with a commitment to delivering exceptional customer experiences.
• Proven ability to coach consultants on sales behaviours customer experience product positioning and follow-up.
• Exceptional written and verbal communication skills.
• Ability to build strong relationships across Corporate Traveler Sales CSM supplier partners and internal teams.
• Comfortable embracing Flight Centre systems process changes CRM expectations and operational standards.
• Proven history of driving preferred product strategy including Captains Package insurance cruise tour and service fees.

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity Equity & Inclusion:Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
• A career not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program which supports nominated charities via volunteering and fundraising our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care dental and vision gender affirming care fertility care
• Insurance including life AD&D critical illness long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Ready to Make a Difference

If youre a driven leader with a passion for travel and a knack for managing dynamic teams we want to hear from you! Apply now and take the next step in your exciting career with FCTG.

Location TorontoCanada

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Have questions about this opportunity Reach out to our recruitment team at

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

For this position we anticipate offering an annual salary of $53000plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors including experience geographic location and job requirements. On target earnings average range between $53000 - $85000. The annual salary range listed represents the total compensation package excluding benefits.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients ()
CHHR: 5-Star DE&I Employer ()
Seramount FCTG Mexico: Member of the Global Inclusion Index (202325)
Newsweek: Americas Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program ()
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)