IT Administrator

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1350 global consumerbrands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngagecombines data from multiple sources to help brands gain a 360-degree view of their Analytics arms marketers and product owners with insights into customer can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversationsacross the website mobile email social and messaging channels. MoEngage Inform thetransactional messaging infrastructure helps unify promotional and transactional communication toa single platform for better insights and lower costs. MoEngages AI Suite helps marketers developwinning copies and creatives optimize campaigns and channels that boost engagement and helpwith faster over a decade consumer brands in 60 countries have been using MoEngage to power digitalexperiences for over a billion monthly customers. With offices in 15 countries MoEngage is backedby Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity EightRoads F-Prime Capital Matrix Partners Ventureast and Helion was named a Contender in The Forrester WaveTM: Real-Time Interaction ManagementQ1 2024 report and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was alsofeatured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms forB2C Enterprises 2023.

About the role:

We are looking for an expert in technical resolution for complex infrastructure challenges while overseeing the strategic lifecycle of software and hardware assets. One will administrate a modern tech stack (Okta Jamf Google Workspace) with a security-first mindset ensuring system optimization and audit compliance. The role balances advanced troubleshooting with stakeholder management to align IT operations with organizational growth.

Responsibilities:

• Provide solutions to complex IT-related challenges within the organization.

• Provide L3 technical support for escalated issues and ensure timely resolution.

• Software Asset Management (SAM): Oversee the procurement deployment maintenance and harvesting of software licenses; manage SaaS access and optimization via CloudEagle.

• Hardware Asset Management (HAM): Maintain sufficient inventory track IT assets and manage renewals for licenses contracts and AMCs.

• Administrate and optimize a diverse tech stack including macOS Windows 10/11 Google Workspace Okta Jamf Sophos Cisco Meraki Confluence and JIRA.

• Perform regular IT audits to identify vulnerabilities and implement security fortifications.

• Analyze and troubleshoot complex problems to identify recommend and implement methods for the resolution and elimination of root causes.

• Stay current with trends in the constantly evolving information technology industry.

• Respond to and assist with IT issues while meeting customer service and response time (SLA) objectives.

• Strong alignment with the organizations goals and objectives.

• Ability to operate consistently with a security-first mentality.

Qualifications:

• Excellent skills in user IT infrastructuredesktops laptops printers smartphones and meeting room technology.

• Deep understanding of computer systems security network/systems administration cloud technologies databases and telecommunications.

• Advanced troubleshooting skills for both macOS and Microsoft Windows environments.

• Proven experience administering Google Workspace Slack Cisco Meraki Antivirus (Sophos) MDM (Jamf/Intune) Zscaler and Atlassian Suite (JIRA/Confluence).

• Exceptional written and verbal communication skills with a focus on technical documentation and stakeholder management.

• Strong interpersonal skills and a people-first mindset required to manage expectations across the organization.

• Sound understanding of information security practices and IT systems.

• Experience with infrastructure security concepts (MFA layered network security DMZs IPS zero-trust encryption PAM and security frameworks) is a plus.

At MoEngage we respect and value differences. We believe that when people from diversebackgrounds and perspectives collaborate we create the most value for our clients ouremployees and society. We embrace diversity and uphold a strong set of values. We are committedto inclusivity and take pride in providing equal opportunities for success and at MoEngage is based solely on professional competence skills and experience. Westand firmly against all forms of discrimination and support equal rights and opportunities regardlessof gender ethnicity abilities age identity orientation or expression marital status (including
pregnancy) religion and beliefs or any other status protected by is our policy to comply with all applicable national state and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring theirpassions authentic selves and talents to work collaborating to drive progress and solve meaningfulchallenges.

Why Join Us!
At MoEngage we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage
We handle more than a billion messages every day. Rest assured you will be surrounded by really
smart and passionate people as we scale much more to build a world-class technology tea