Service Operations Specialist

Were looking for a Service Operations Specialist (A07.2) to administer and coordinate service operations for visit meeting access space and facilities for assigned areas within the Livermore Valley Open Campus (LVOC) B001 and Discovery Center operations. This position will assess requirements and implement solutions for a broad range of service operations activities to ensure assigned facilities are safe functional well-coordinated and responsive to customer and organizational needs. This role serves as an important operational point of contact for employees tenants guests visitors service providers and internal partners. You will interpret and apply established policies procedures and service practices to administer daily operations coordinate logistics maintain records respond to customer needs and help ensure efficient and professional service delivery across assigned spaces.

In this role you will also provide backup support to the LVOC Operations Manager by coordinating multi-faceted campus and facility operations activities occupant services visits and events and other service needs. This position is within the LVOC department within the Office of the Deputy Director for Science & Technology.

This position requires full-time on-site presence due to the nature of the work.

Please provide a cover letter expressing your interest in this role.

You will 

• Administer and coordinate day-to-day service operations for assigned facilities and shared service areas within LVOC B001 and the Discovery Center.
• Serve as a primary operational contact for tenants visitors guests and service providers delivering responsive customer service and guidance on processes and procedures.
• Oversee and execute meetings events visits and operational support activities including scheduling room setup signage guest check-in badging and basic resolution for meeting technology issues.
• Administer and monitor building access safety security health and emergency-related procedures in accordance with established practices.
• Coordinate space and occupancy activities including tenant onboarding moves shared-use spaces and related communications.
• Coordinate multi-faceted facility and workplace service needs with internal partners and vendors including maintenance janitorial security badging IT and other support organizations.
• Maintain monitor and analyze operational records calendars logs forms databases and prepare standard reports related to operational service safety security and facility usage activities.
• Coordinate and support planning activities for visits industry days startup or occupancy activities working groups and other assigned service operations needs.
• Perform other duties as assigned.

Qualifications :

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Education or relevant experience in service operations office or administrative support customer service facilities support or a related area.
• Experience coordinating multiple operational activities such as scheduling workflow meetings events records reports or customer support in a service office or facilities environment.
• Experience coordinating with facilities security IT maintenance custodial or similar service organizations.
• Experience applying policies procedures and operational practices in support of building operations workplace services occupancy or move coordination or related service operations processes.
• Proficiency with Microsoft Office and collaboration tools and ability to maintain and analyze operational records and documentation accurately and prepare standard reports.
• Strong organizational communication customer service and problem-solving skills with sound judgment attention to detail and the ability to manage multiple priorities independently and collaboratively.
• Ability to lift 30 pounds which includes tables chairs and boxes.

Qualifications We Desire

• Associate degree in a related field.
• Experience with administering visitor logistics guest check-in badging access coordination or similar service operations functions.
• Familiarity with building access safety emergency coordination or security-related service operations practices.

Pay Range

$94560 - $115728

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employees position within the salary range will be based on several factors including but not limited to specific competencies relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

Additional Information :

#LI-Onsite

Position Information

This is a Career Indefinite position open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit  Clearance

  This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

  Pre-Employment Drug Test

  External applicant(s) selected for this position must pass a post-offer pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

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  Remote Work :

  No

  
  

  Employment Type :

  Full-time