Service BDC-Appointment Coordinator
Share
Job Location:
Worcester, MA - USA
Yearly Salary:
$ 30 - 50
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a Service BDC Representative!
Position:
The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with or ask questions of our dealerships Service Department. The primary goal is to set an accurate quality appointment that enables the dealership to meet the Customers expectations while sounding helpful and courteous at all times.
Why Work For Harr
- 40-hour work week
- Stable family-owned business
- 2 weeks paid vacation to start
- Childcare reimbursement
- College scholarship for employees children
- Medical/Dental/401(k) benefits
- Paid training
- Compensation: Hourly Bonus (avg $30-50k annually with upper tier payplans at $60)
Duties & Responsibilities
- Handle inbound calls and emails professionally and deliver timely solutions
- Respond to internet leads within 15 minutes
- Book daily appointments for the sales department
- Make a minimum of 15 outbound calls per hour for customer follow-up
- Log all interactions vehicle data and customer information accurately in CRM
- Collaborate with Sales and Service to resolve issues and escalate when needed
- Guide customers through the online sales process
- Stay current on product knowledge and company policies
- Maintain high customer satisfaction ratings
Requirements
- Prior customer service experience preferred
- Strong verbal and written communication skills
- Effective problem-solving ability with a calm empathetic approach
- Proficient in CRM systems and customer service software
- Flexible to work shifts including weekends and holidays
About Harr Motor Group
Harr Motor Group is a premier automotive dealership in Massachusetts dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
Join a Team That Values You!
AtHarr Motor Group we believe in diversity inclusion and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive.
Required Experience:
IC
About Company
Customer Care Representative | Harr Motor Group Worcester, MA | $17–$19/hr + Bonus Pay | $500 Sign-On BonusAre you a people person who thrives in a fast-pace...
