Inside Sales Specialist

The Inside Sales Specialist supports customer program execution from New Product Introduction (NPI) through Start of Production (SOP) by managing orders delivery readiness and ongoing fulfillment. The role works closely with sales operations and supply chain teams to track schedules resolve material or production issues and ensure ontime delivery. This position requires a proactive detailoriented professional focused on execution coordination and customer satisfaction.

Key Responsibilities

• Drive and coordinate execution during the transition from NPI to SOP ensuring customer projects progress smoothly from sample pilot and qualification phases into serial production by tracking key milestones launch readiness and execution risks to support ontime SOP.

• Manage delivery and order fulfillment by closely tracking customer orders production schedules and shipment status proactively identifying risks to delivery commitments and coordinating with factories and internal teams to ensure ontime supply for customer launches and ongoing production.

• Monitor material availability by tracking shortages component constraints and supply bottlenecks proactively escalating materialrelated risks and coordinating with planning purchasing and factory teams to improve supply visibility and drive timely recovery actions.

• Act as a central coordination point across sales customers factories planning purchasing product management engineering and quality teams by ensuring open issues are clearly owned actively followed up and closed on time to maintain alignment and prevent delays or communication gaps.

• Provide clear timely communication on delivery status shortages schedule changes and execution issues supporting the sales team in managing customer expectations during rampup and mass production and preparing structured status updates action lists and summaries for internal and external followup.

Qualifications :

• 5-7 years of relevant experience in inside sales sales operations program coordination order fulfillment customer service or supply chain coordination.
• Experience in NPI to SOP transition delivery follow-up and shortage management is strongly preferred.
• Experience in B2B industrial electronics automotive thermal or manufacturing environments is a strong plus.
• Familiarity with order management processes and cross-functional project coordination.

Remote Work :

No

Employment Type :

Full-time