Product Analyst

The Opportunity

Today the rapid advancement of artificial intelligence and digital technology continues to drive a dramatic evolution in the insurance and financial services landscape raising consumer expectations for more personalized solutions and frictionless this world HUB is building the digital brokerage of the futureprovidinga broad range of financial and protection solutions supported by expert advice and tools delivered in a delightful experience that is fast and seamless whenever wherever and however the customer chooses.Werenot chasing the status quo;werechasing a shared vision of tomorrow.

VIU by HUB is HUBs digital insurance platform purpose-built to modernize how consumers and strategic partners access personallinesinsurance. Our Digital Partners squad sits at the intersection of carrier technology strategic partner ecosystems and modern product engineering driving the integrations that power VIUs growth.

In this role you are passionate about our mission to enable acquisition service and advice however customers prefer enabling maximum capacity for growth across all HUB distribution channels.

Job Overview

Wereseeking a Product Analyst to join our design-thinking and Agile-based Digital Partners this roleyoullwork at the center of our partner integration ecosystem bridging product management technical operations and data analysis to ensure our platform and strategic partnersoperatereliably and at scale.

Youllown recurring analytical and operational workflows investigate complex cross-system data issues contribute to product feature delivery from discovery through launch and communicate findings clearly to both technical and business joining our growing teamyoullexperiencea high levelof ownership on projects while being empowered to bring forward ideas and initiatives that continue to improve our product management discipline and culture.

WhatYoullDo

Partner Integration Support & Operations

• Monitor investigate and resolve data quality issues across strategic partner integrations including duplicate lead IDs API callback failures PII exposure risks and partner link misconfigurations.

• Serve as a key point of contact for Strategic Partner API (SP API) portal inquiries supporting partner onboarding data corrections and day-to-day operational continuity.

• Coordinate with account management partner teams and engineering to escalate and resolve integration-impacting issuesin a timely manner.

• Prepare and distribute structured partner data reports such as weekly bound leads summaries andleadattribution reconciliations to operations and business stakeholders on a recurring basis.

• Identifypatterns in partner-reported issues and proactively surface systemic risks to the product team.

Carrier API Error Triage & Vendor Coordination

• Triage and categorize carrier API errorssurfacedeach sprintmaintaininga structured inventory of open issues and tracking resolution progress across sprints.

• Initiate and manage error investigation requests with external platform vendors providing detailed technical context including session IDs agency and agent codes and error classifications.

• Investigate platform-specific configuration errors and escalate to theappropriate internalor external team for resolution.

• Keep carrier error tracking documentation current based on sprint review sessions and vendor responses.

Product Discovery & Requirements Development

• Collaborate with customers partners and stakeholders to help define product capabilities features and functions for your areas of ownership.

• Contribute to the authoring and iterative refinement of Product Requirements Documents (PRDs)and/orprototypes ensuring functional requirements are clearly defined andvalidatedwith stakeholders before development begins.

• Present requirements to cross-functional stakeholders including product engineering design and operations; synthesize feedback into updated documentation.

• Conduct research spikes to evaluate technical implementation approaches and summarize findings for engineering teams to unblock design and development.

• Participate in design estimation sessions surfacing UI requirements and technical constraints early to supportaccuratedelivery planning.

Data Analysis & Technical Investigation

• Query relational databases (QA and UAT environments) to investigate data discrepanciesvalidatepartner data flows and support incident resolution.

• Analyze cloud platform logs in response to operational questions from product leadership and partner managers translating raw telemetry into clear actionable findings.

• Investigate cross-system data flows between insurance rating platforms CRM systems and internal databases toidentifyroot causes of sync failures and data inconsistencies.

• Leverage AI productivity tools to accelerate data analysis generate structured reports and improve documentation workflows.

Story Management Documentation & Process Improvement

• Develop prioritize and help manage product backlogs based on partner and customerneed squad capacity and value delivery.

• Craft high-quality user stories and acceptance criteria to ensure alignment between product intent and development execution.

• Author andmaintainConfluence documentation for API specifications integration guides meeting notes and operational processes.

• Review draft API specification documents for accuracy and completeness prior to publication.

• Document current-state operational workflows andidentifyopportunities for automation and process optimization.

• Deliver structured weekly status reports to the Technical Product Owner clearly communicating progress risks and blockers across active workstreams.

Collaboration & Stakeholder Communication

• Helpestablishscalable best practices for product and partner integration development and management.

• Drive delivery and execution excellence as a key participant in ongoing Scrum rituals including sprint planning backlog refinement and retrospectives.

• Manage communication with stakeholders at all levels to maximize transparency report on deliverables andalign ondelivery expectations.

• Provide input to test plans andvalidatetest results to ensure features meet defined acceptance criteria before release.

About You

What You Bring

• You havea strong senseof empathy for understanding and solving customer and business problems with a focus on delivering valuable outcomes for all stakeholders.

• You have experience working on digital products within atechnologyenvironment an existing business implementinga digitaltransformation and/or within technology consulting.

• You are a disciplined analytical problem-solver with the ability to turn data into insights and insights into clear product requirements.

• You can develop recommendations create structured documentation and conduct formal presentations for diverse audiences.

• You have a strong business sense and understand how your product fits within the big picture of a comprehensive value proposition.

• You are an exceptional communicator with the ability to collaborate and build trust across diverse technical and business stakeholders.

• You understand Agile principles and thrive in an environment where iteration and continuous improvement are core to the culture.

• Youexhibita sense of urgency and commitment to excellence in thetimelycompletion of projects and sprint commitments.

• You drive strategic execution translating strategic priorities into operational reality.

• You have a strong willingness to learn and grow through on-the-job experience coaching mentorship and professional development.

• You have an entrepreneurial mindset and are excited about overcoming challenges navigating ambiguity and learning from setbacks in a fast-paced environment.

Required Qualifications

• Bachelors degree in Business Information Systems Computer Science or a related field or equivalent professional experience.

• 13 years of experience in a product analyst business analyst technical operations or similar role within a software technology or financial services environment.

• Demonstrated experience investigating multi-system data issues involving APIs CRM platforms and relational databases.

• Proficiencywith Jira for story creation sprint tracking and backlog management and Confluence for technical and process documentation.

• Working knowledge of SQL for data querying and investigation (SELECT-levelproficiencyminimum).

• Excellent knowledge of Microsoft Office particularly Excel andproficiencywith Agile development tools such as Jira and Confluence.

• Strong written and verbal communication skills including the ability to produce clear technical documentation and concise stakeholder-facing reports.

• Demonstrated ability to manage competing priorities and deliver sprint commitments independently in an Agile environment.

Preferred Qualifications

• Experience in theInsurtech insurance brokerage or financial services industry.

• Familiarity with REST API concepts webhook and callback patterns and API documentation standards (OpenAPI/Swagger).

• Familiaritywith Microsoft Dynamics or similar CRM platforms in an operational or analytical capacity.

• Familiarity with Azure services including Azure SQL Azure Functions Azure Active Directory or Azure Application Insights.

• Experience with embedded analytics or business intelligence tools such as Power BI.

• Comfort using AI productivity tools for data analysis documentation drafting or workflow automation.

• Experience coordinating directly with external technology vendors on integration and platform issues.

Skills & Technology Profile

The following summarizes the core skill areas and tools relevant to this position:

Traits We Value

• Passion:Were passionate about using customer insights and technology to improve lives and create elegant solutions to solve real problems.

• Collaboration:We conceive design and build the best solutions when we work closely with our partners and end-users.

• Positivity:We work hard to nurture a sense of optimism enthusiasm and wellbeing in our workplace and among our teams.

• Respect:We ensure a safe transparent and respectful work environmentwhereideas flow freely.

• Empathy:We approach people and problems with the utmost compassion. We listen more than we talk.

• Innovation:Creativity and innovation are our driving forces. They are the cornerstone of our approach to business and customer opportunities.