Knowledge Management Specialist

Job Description

Role Summary

We are seeking an experienced Learning Manager to establish and sustain a comprehensive learning program focused on DPR Sales and Marketing Technologies. Under the direction of the DPR ETS Get Work Team Lead this role will be responsible for creating learning programs for Sales and Marketing employees that provide a comprehensive accessible catalog of skills-based training programs in a variety of delivery methods (i.e. digital courses in the LMS and/or instructor led trainings) to help ensure that employees are developing new skills and improving performance in the technologies they use on a daily basis.

The ideal candidate thrives at the intersection of education process and technologysomeone who can translate technical documentation into educational materials that are purposeful structured and searchable so that knowledge can be used internally to connect people to the systems they rely on. This role will collaborate closely with DPRs Knowledge Management team the CRM System Administrator and the Get Work Sales Enablement team to ensure that Sales Marketing and Communications Brand users can easily access a library of knowledge and best practices that are meaningful to their everyday work. Responsibilities will include but may not be limited to the following:

Role Responsibilities

• Partner with cross-functional teams to design and optimize existing documentation into a single source of truth
• Maintain the technologies training library of content on a regular basis to ensure current best practices are accessible
• Translate technical documentation into digestible content for end users in partnership with subject matter experts from the business and/or technology owners
• Design and create coursework that supports ETS Technologies with multiple audiences including but not limited to DPRs Family of Companies and Sales Enablement teams
• Develop metadata structures templates and governance models that make process information easy to maintain and find
• Integrate the technologies training library with existing CRM and other ETS Get Work Applications to create seamless access to relevant information
• Establish governance workflows for process creation review and approval
• Maintain content quality by developing standards for documentation formatting and version control
• Build contributor guidelines and train employees on how to submit or update content.
• Collaborate with System Admins to promote consistent use of the library and knowledge resources through training onboarding and communication
• Measure content usage and incorporate employee feedback to identify improvements and drive continuous adoption of knowledge resources
• Serve as the primary liaison to DPRs Knowledge Management and L&D teams for system alignment governance practices and cross-company integration opportunities

Role Requirements

Education

Required

• Associates degree in Library Science Information Science Education or a related technical field.

Desired

• Bachelors degree in Library Science Information Science Education or a related technical field.

• Experience administering or maintaining content in enterprise platforms (e.g. SharePoint ServiceNow WalkMe or similar).

Knowledge & Experience

• 3 years of experience in knowledge management operations systems instructional design process documentation or related disciplines.
• Experience collaborating with diverse stakeholders leadership end users and external vendors.
• Experience administering or maintaining content in enterprise platforms (e.g. SharePoint ServiceNow WalkMe WorkDay or similar).
• Experience designing or implementing process documentation standards including templates workflows and review cycles.

• Excellent organizational skills to manage and maintain large collections.
• Ability to conduct regular audits and updates.

• Strong understanding of business processes and workflows as they relate to enterprise and business applications.

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen.

• Must be able to sit or stand for long periods of time.

• Occasional domestic travel via airplane will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.

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