Senior Manager, Vulnerability Strategy (Mob Way Applicants must identify as Aboriginal and or Torres Strait Islander)

Whats the role

As Senior Manager Vulnerability Strategy youhelp shape and embedthe enterprise direction for how Westpac identifies understands and responds to customer vulnerability.

This rolesupports the development of the Groups vulnerability strategy standards and priorities drawing on emerging social issues data customer voice and industry insight to enable consistent inclusive and effective outcomes for customers who require extra care. You will design and deliver initiatives that address key pain points for customers experiencing vulnerability and create positive social impact while strengthening enterprise standards governance and monitoring to ensure sustainable outcomes at scale.

This role is part of our Mob Way program a culturally grounded pathway unlocking senior opportunities for Aboriginal and Torres Strait Islander leaders.

Through Mob Way you will be supported to grow your career while staying connected to culture. This includes strong executive connection opportunities to build your networks and dedicated time for incommunity experiences and elderled cultural immersion.

What do I need

• Strong capability in Lean Six Sigma and/or project management with the ability toapply strategic thinking lead and deliver complex initiatives using structured improvement approaches translating ideas into tangible outcomes that genuinely improve customer experiences.
• Collaborative influencing skills engages confidently across teams and senior stakeholders building trust encouraging cooperation experimentation and thoughtful risktaking to drive change.
• Strong stakeholder and relationship management skills demonstrated ability to build and maintain effective relationships across diverse stakeholder groups balancing business needs regulatory requirements and community expectations.
• Dataled problem solving critical and innovative thinking drawing on data insights and voice of customer to understand issues identify opportunities and shape practical customercentred solutions.
• Clear and compelling communication skills communicates complex ideas simply and effectively combining datadriven insights with storytelling to influence decisions and bring customer experiences to life.

Why join us

As part of Mob Way you will receive tailored career support through executive coaching culturally safe leadership development and opportunities to strengthen your connection to community and culture.

At Westpac were passionate about becoming our customers #1 banking partner for life and we know that starts with creating the best workplace in the country. For Aboriginal and Torres Strait Islander peoples that means more than just a job.

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• We offer flexible work arrangements to support your work/life balance along with a variety of leave options including Culture (such as dedicated Sorry Business Leave) Lifestyle and Wellbeing Leave.
• Tailored career support through our Indigenous Careers Team and growth opportunities like the Echo mentoring program and Jawun secondments.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives including our Brothers & Sisters Employee Advocacy Group.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

#mobway

Create your future today through a role supported by our Mob Way program and a workplace committed to supporting your career.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more informationand additional contact details by visiting the People with Disability and/or needing Accessibility Requirementspage on our website.

At Westpac we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting Indigenous employees to build meaningful careers. Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

This forms part of Westpacs strategy to foster a multicultural vibrant and diverse workforce.