Medical Scribe Program Supervisor

Key Responsibilities

1. Team Supervision & Staffing

• Supervise and support a team of medical scribes across assigned locations
• Assist with recruiting interviewing hiring and onboarding new scribes
• Develop and manage staff schedules to ensure adequate coverage
• Monitor attendance productivity and performance; address issues as needed

2. Training & Development

• Train new scribes on clinical workflows documentation standards and EHR systems
• Provide ongoing coaching mentoring and performance feedback
• Ensure competency in medical terminology and specialty-specific documentation
• Identify training gaps and implement improvement plans

3. Operational Oversight

• Coordinate daily scribe assignments based on volume and provider needs
• Optimize workflow efficiency and scribe utilization
• Collaborate with leadership to improve documentation processes
• Troubleshoot real-time operational issues

4. Documentation Quality & Compliance

• Conduct routine chart audits to ensure accuracy and completeness
• Ensure compliance with HIPAA and organizational policies
• Address documentation errors and implement corrective actions
• Maintain consistency in documentation standards across the team

5. Provider & Stakeholder Support

• Serve as a primary point of contact for scribe services
• Build strong relationships with leadership staff to enhance collaboration
• Respond to feedback and implement workflow improvements

6. Reporting & Administrative Functions

• Track and report key metrics (accuracy staffing levels turnover)
• Assist with labor cost monitoring and staffing efficiency initiatives
• Support payroll processes timekeeping and scheduling systems
• Prepare reports for leadership on program performance

Qualifications

Education & Experience

• Associate or Bachelors degree preferred (Healthcare Administration Biology or related field)
• 24 years of medical scribe experience
• Prior leadership lead or supervisory experience preferred

Skills & Competencies

• Strong knowledge of medical terminology and clinical workflows
• Experience with EHR/EMR systems (e.g. Epic)
• Leadership coaching and conflict resolution skills
• Strong organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• In-person Scribe experience preferred

Required Experience:

Manager