Manager of Development Operations

Manager of Development Operations

Full Time

About the Adler Planetarium

The Adler Planetarium connects people to the universe and each other. Whether introducing a guest to the Ring Nebula a neighborhood school to a community partner a research team to a network of citizen scientists or one staff member to another the Adlers focus on meaningful connections dates back nearly a century.

Today the museum typically hosts more than half a million visitors annually and reaches millions more through youth STEAM programs neighborhood skywatching events online citizen science and other outreach efforts. With the Adlers support people of all ages backgrounds and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.

The Position

The Adler Planetarium is seeking a Manager of Development Operations to join our dynamic team on Chicagos Museum Campus. The Manager of Development Operations is responsible for designing implementing and overseeing the donor and fundraising data integrity for the Development office including reporting analytics and the integration of data from other databases. The Manager manages staff responsible for gift processing membership processing membership communications membership programs online gifts development reporting gift acknowledgment financial reconciliation and special projects. The Manager manages a Database Specialist role and a future membership coordinator.

This individual will also be responsible for:

• Helping lead and design membership strategy alongside Associate Director of Institutional Giving VP of Advancement other department leadership and external consultants and ensuring implementation of that strategy alongside Membership Coordinator and development team members.

• Maintaining accurate donor and member data including data entry gift processing list generation statistical reports analysis and donor acknowledgments.

• Supporting the organization with detailed analysis and concise reporting/dashboards leveraging multiple data sets.

• Building relationships and working with Marketing IT and Finance team members and other Museum teams to drive collaboration and communication on data projects and systems.

• Reviewing gift reconciliation between the Development and Finance teams weekly identifying and following up on any discrepancies.

• Developing and maintaining dynamic team-based and database policies and procedures for membership and fundraising.

• Collaborating with IT the technical administrator manages system configuration maintenance and security and maintains relationships with applicable vendors. Ensure compliance with Adlers PII and data security policies and procedures regarding donor data.

• Coordinating data management from the Adlers database across other software. Work closely with IT to ensure the technical implementation of these integrations is secure and efficient.

• Overseeing the electronic filing systems related to database records including gift collateral and membership documentation.

• Serving as a contact for internal and external sources for gift transactions and all development reporting functions including donor stewardship reports the annual report annual fund campaigns etc.

• Working with frontline fundraising staff on portfolio creation and management.

The Work Schedule

The typical work schedule for this position is 35 hours per week from 9 AM to 5 PM with a flextime and telecommuting option2 days a week telecommuting and 3 days on-site at the museum.

The Compensation & Benefits (Full-Time)

Base Pay Range: $67000 - $75000/yr

Work-Life Balance

• 35-hour workweek

• Eligible to accrue up to18vacation days per year to start

• 3 sick days as of date of hire (can accrue up to 6.5 days per year)

• 7 Adler paid holidays

• 4 Personal Holidays (Prorated for new hires starting after January 1st)

• Flexible Work Arrangements

• Paid Family Bereavement Leave & Jury Duty

• Paid Parental Leave

Competitive Health Coverage

• Medical Dental & Vision insurance

• Healthcare Dependent Care & Commuter flexible spending accounts

• Adler Paid Short-Term Disability insurance

Retirement Savings Plan

• 403B plan with Adler match

• Adlers match is 100% vested immediately

• Eligible to enroll as of the date of hire

Network of Support through our EAP programs

• Resources to help address emotional legal and financial issues

• Face-to-face telephonic and web-based services

• Free subscription to the Calm Premium app

Employee Loan Program

Discounted Onsite Parking Program

Free Entrance to Chicago area museums and cultural institutions

The Person

Required Qualifications:

• Bachelors Degree or five or more years of professional work experience

• Experience distinguishing between various donor and gift types.

• Ability to build complex reports in Salesforce or comparable CRMs and databases.

• Familiarity with development-specific data including understanding of gifts memberships queries and exports.

• Experience working in a variety of fundraising systems required; knowledge of Salesforce required

• Strong Google Suite skills including expert-level spreadsheet capabilities.

• Experience in designing and managing membership program acquisition fulfillment and renewal strategies and accompanying databases reconciliation of member accounts and the amortization process of member revenue

• Experience in designing campaign systems that allow for the retrieval of performance data.

• Strong reporting and analytical skills in measuring the effectiveness of fundraising campaigns and membership campaigns.

The Adler Planetarium is dedicated to complying with its Equal Opportunity Employer obligations. All qualified applicants will receive consideration for employment without regard to any characteristic protected by federal state or local law.

If you need reasonable accommodation for any part of the employment process please email the Human Resources Department atand provide the nature of your request and your contact information. Accommodation requests will be considered on a case-by-case basis.