Support Staff Family Support Services
Share
Job Location:
Cortland, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Racker is seeking a compassionate and organized Support Staffmember to join our Family Support Services (FSS)team in Cortland. This positionplays a key role in ensuring our services are welcoming accessible and helpful to individuals supported through OPWDD as well as their families caregivers and staff.
In this role you will work collaboratively across several FSS programs including the Lending Libraries Family Reimbursement and Service Access. This role is well-suited for someone who is:
- Highly organized:able to keep systems spaces and records in order
- Personable and welcoming:enjoys interactingwith families individuals volunteers and community partners
- A self-starter:comfortable working independently anticipating needs and taking initiative to keep services running smoothly
About the Programs You Will Support:
Lending Libraries
Rackers Lending Libraries help individuals of all ages explore and borrow sensory tools and adaptive items tailored to their needs. We operate library spaces in three locations with open hours and we also offer inter-site deliveries and occasional home deliveries. Support Staff help open and maintain the library spaces welcome visitors and uphold a safe organized and accessible environment. As well as create and host a variety of trainings and activities geared towards individuals with developmental disabilities and their families.
Family Reimbursement
This program helps Cortland County families by assisting families in understanding available statewide grant funding and helping them navigate allowable expenses required documentation and timelines. Provide guidance on completing applications gathering receipts/invoices and submitting materials to ensure families can access funds intended to offset costs related to their childs or family members developmental disability. This role will also help maintain organized tracking systems to ensure accuracy and timely submission of reimbursement requests.
Service Access
This service offers guidance to help individuals and families understand and move through OPWDDs Front Door process. This includes providing information on eligibility steps helping gather required documents (such as evaluations medical forms and proof of disability) explaining what to expect during each stage and offering follow-up this role staff will work collaboratively with families and regional OPWDD contacts to ensure communication is clear and that families feel supported as they pursue eligibility approval and connections to services.
Location:Cortland NY
Schedule:27.5 hours/week: primarily evenings and weekends
Starting Pay:$18.50/hour
Benefits:Eligible
Responsibilities
- Ensure services are delivered with a strong customer-service focus while interacting with individuals families and other service providers who come to Racker for support
- Oversee the daily conditions of the Lending Libraries to ensure the program is available organized safe and accessible for all.
- Maintain the quality and care of FSS inventory including inspecting sanitizing organizing and tracking sensory items and materials
- Design and facilitate a variety of weekly programs offered through the Lending Library focusing on inclusive and engagingactivities that support learning creativity and community connection.
- Collaborate with all Racker programming to welcome participants and connect them to Family Support Services
- Assisting families in understanding statewide grant funding options navigating allowable expenses and gathering required documentation.
- Help families complete funding applications organize receipts and submit materials to ensure timely and accurate access to funding that offsets costs related to developmental disabilities.
- Provide guidance on eligibility steps by helping families gather necessary documents and offer clear communication about what to expect throughout the process.
- Staff will conduct outreach to new and existing FSS families to share information about program offerings assess current support needs and connect families with appropriate services and educational opportunities.
- Complete required service documentation
Qualifications
- High School diploma or GED
- Ability to meet Rackers approved driver criteria
Our approach to Diversity and Inclusion -
A world where all people know they belong.
Required Experience:
Staff IC
