Sr. Manager, Business Operations, Workforce Staffing

Own the operational backbone of Amazons high-volume hiring engine. As Principal Program Manager for Business Operations youll serve as the single-threaded operational leader across business operations process engineering knowledge management and financial management for Workforce Staffing (WFS) - the organization responsible for attracting hiring and onboarding hundreds of thousands of associates annually across global operations. Reporting to the Transformation leader youll influence program managers tech teams science partners and process engineers to ensure WFS runs with discipline scales with consistency and improves continuously.

This role demands a leader who thrives in ambiguity - equally comfortable presenting a quarterly business review to VP-level leadership as diving deep into a broken SOP or budget variance. Youll balance frugality with creativity prioritize root cause over symptom and demonstrate bias for action while managing calculated risk in a fast-paced high-volume environment.

Key job responsibilities
Business Rhythm & Reviews: Establish and own WFSs end-to-end business rhythm incorporating finance cycles corporate planning milestones and cross-functional dependencies. Own preparation facilitation and follow-through for WBR MBR QBR and MPR reviews. Steward annual planning (OP1/OP2) and goal-setting mechanisms.

Process Engineering: Lead process engineering across WFSs hiring workflows (candidate attraction through Day 1) identifying bottlenecks designing scalable improvements and partnering with technology teams to automate manual steps.

Knowledge Management: Own WFS knowledge managementensuring operational playbooks SOPs runbooks and best practices are documented current version-controlled and accessible across all regions and teams.

Financial Operations: Manage budget planning forecasting variance analysis cost allocation across programs and T&E and controllable line items within budget.

Team & Stakeholder Leadership: Develop coach and retain a high-performing team across business operations process engineering knowledge management and finance. Lead cross-team projects ensuring regional and global alignment on strategic WFS initiatives.

A day in the life
You might start by facilitating a Monthly Business Review surfacing hiring funnel defects and financial variances with clear owners and expected completion dates. Youll shift to reviewing process engineering improvements across WFSs end-to-end hiring workflowsfrom candidate attraction through Day 1 - partnering with technology teams to automate manual steps. Youll review knowledge management updates ensuring SOPs and runbooks are current and accessible across all regions then dive into budget variance analysis and cost allocation across programs. Throughout the day youre representing WFS with cross-functional partners across Operations PXT Finance and Tech - ensuring dependencies are communicated and WFSs perspective is heard.

About the team
Workforce Staffing (WFS) is Amazons high-volume hiring engine partnering with Operations PXT Finance and Technology teams to deliver a world-class candidate and associate experience while continuously driving down cost-per-hire and time-to-fill through process innovation operational rigor and data-driven decision-making.

- Bachelors degree
- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of program or project management experience
- Experience in people management
- 7 years of managing analyzing and communicating results to senior leadership experience
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing project delivery
- Experience in recruiting especially high volume hiring both within direct hiring and outsourcing capacities
- Experience managing teams and building solutions in distributed systems or developing large-scale web applications
- Experience using Lean Process Improvement Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes forecasting planning optimization and logistics
- Experience working independently with minimal supervision or 2 years of Amazon experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 164700.00 - 222800.00 USD annually