Performance Designer

Location: Warsaw (hybrid: 1-3 days per week in the office)

Salary: 12.000 - 14.000 PLN B2B

Contract type: B2B

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!

• Every month our widget is viewed by 350 million unique users which is 4% of the global population.

• Currently we hire over 150 fantastic people.

Would you like to see what working with us looks like Check out our #GrowWithTidio video

Youll be joining the Marketing Team working at the intersection of design performance and paid social - and your work will go live fast. Youll collaborate closely with the Head of Performance which means your creatives will be tested analyzed and iterated at real scale with real media budgets behind them. Day to day youll design produce and iterate visual assets for Tidio across Meta Ads - our key channel. That means static ad creatives built to convert video ads and AI UGC produced end-to-end and a constant stream of new variants to test. Youll own the full creative loop: from hook ideation and scripting through generation and editing to reading the results in Meta Ads Manager and knowing exactly what to do next.

As a Performance Designer you will be responsible for:

• Designing and iterating static ad creatives for Meta - testing hooks visuals and formats to drive CTR and conversions.

• Producing video ads and AI UGC end-to-end - from concept and script through generation editing and final delivery.

• Independently analyzing creative performance in Meta Ads Manager reading CTR hook rate thumbstop and CPA and translating that into the next iteration.

• Stacking and managing AI tools for video and UGC production (Runway Sora HeyGen Arcads Captions Creatify ElevenLabs Kling etc.) - choosing the right tool for the job not the other way around.

• Testing variants at speed - different hooks formats thumbnails UGC actors and building a library of winning formats to scale fast.

• Collaborating with the Head of Performance on creative analysis and ideation.
  
  

You are the perfect candidate if you have:

• Hands-on experience designing performance ads for SaaS e-commerce or D2C.

• A strong understanding of the paid social funnel - you know how hook body and CTA work together and what separates a top-funnel creative from a retargeting one.

• Proven ability to analyze campaign results independently - you open Meta Ads Manager without being asked and can explain why creative A beats creative B.

• Experience with AI UGC faceless ads avatar creatives or user-style voiceover content.

• Proficiency in Figma CapCut Premiere or After Effects - enough to deliver end-to-end without dependencies.

• A fast iterative working style - youd rather ship 10 variants and test than perfect one for a week.

• Active knowledge of social media trends - you know whats working on Meta and Reels right now not a year ago
  
  

We would like to offer you:

• Hybrid work model with flexible hours.

• 26 days off guaranteed in a year.

• Great development opportunities company-supported courses and conferences.

• Individual work tools - MacBook Pro Dell screen JBL headphones. You can tailor the equipment to your needs!

• Mental well-being program individual therapy sessions and resources for employees.

• Sport & wellness benefit or its financial equivalent.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites team events).

• Budget for 1:1 English language classes.
  
  

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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83% recommend us to a friend

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