Agentic AI Process Engineer (Process Engineer Senior)

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Job Description:

Agentic AI Process Engineer (Process Engineer Senior)

Location: This role requires associates to be in-office 1 - 2 days per week fostering collaboration and connectivity while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work promoting a dynamic and adaptable candidates will be able to report to one of our Pulse Point locations in Atlanta GA Chicago IL Indianapolis IN Mendota Heights MN or Durham NC. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.

The Agentic AI Process Engineer (Process Engineer Senior) will play a foundational role in advancing AI-driven automation and scalable operating models across PGE initiatives. This individual will analyze business product and technology workflows and design multi-agent systems that improve efficiency reduce operating costs and support health plan scalability. The role requires both process engineering rigor and deep technical fluency in agentic AI architectures orchestration frameworks and enterprise system integration. This position is not limited to experimentation or proof-of-concept work. The Agentic AI Process Engineer will define production-grade architectures for AI-based automations including orchestration layers tool interfaces data access boundaries observability mechanisms and governance controls appropriate for a regulated healthcare environment.

How you will make an impact:

• Performs analysis on current capabilities versus desired capabilities.

• Tests processes documents and communicates results.

• Applies process design mapping and quality assurance tools to define processes.

• Conducts testing to ensure standard processes policies guidelines and templates are being utilized. Interprets results of testing.

• Executes metrics to measure process effectiveness. Interviews associates to document workflows.

• Assists in training associates on new processes.

• Authors processes and procedures templates and guidelines.

• Facilitates process design meetings.

• Executes implementation plans for new processes.

• Provides postproduction support for issue management and resolution.

• Applies architecture and structural design techniques to design process systems.

• Analyzes end-to-end business product and technology processes to identify high-impact automation opportunities for agentic AI.

• Translates operational pain points and growth objectives into structured automation and multi-agent system designs.

• Designs and proposes multi-agent scalable architectures aligned to business requirements.

• Designs performant agentic orchestration communication protocols tool abstraction layers and system boundaries for AI-driven workflows.

• Establishes data access patterns security controls and PHI-compliant boundaries for agentic systems within a regulated healthcare environment.

• Partners with Product Engineering Data Security and Compliance teams to ensure production-ready implementations.

• Develops evaluation frameworks for agentic systems including performance metrics accuracy benchmarks cost controls and failure handling.

• Defines human-in-the-loop models and escalation pathways for high-risk or exception scenarios.

• Documents reusable architectural patterns governance standards and implementation playbooks to enable repeatable automation across growth initiatives.

• Supports vendor evaluation and integration of AI tooling orchestration frameworks and related platforms.

• Monitors emerging advancements in agentic AI workflow automation and enterprise AI governance translating relevant innovations into practical solutions.

Minimum Requirements:

Requires an BA/BS degree in Information Technology Computer Science or related field of study and a minimum of 5 years experience authoring and analyzing technology processes; process/maturity models in the applicable domain (ITIL CMMI Six Sigma COBIT); with process design mapping quality tools and organizational change management concepts; or any combination of education and experience which would provide an equivalent background.

Preferred Skills Capabilities and Experiences:

• 7 years of experience in software engineering systems architecture automation engineering or technical product development highly preferred.

• 3 years of experience designing and implementing AI/ML-driven systems in production environments highly preferred.

• Demonstrated experience with LLM-based systems including orchestration frameworks retrieval-augmented generation (RAG) Model Context Protocols (MCP) tool integration and multi-step reasoning workflows highly preferred.

• Experience defining system architectures APIs and integration patterns within enterprise environments highly preferred.

• Experience designing automation solutions across business and operational workflows highly preferred.

• Familiarity with data governance security controls and regulatory considerations in healthcare or other regulated industries highly preferred.

• Strong analytical skills with the ability to map complex business processes into structured technical architectures highly preferred.

• Ability to communicate complex technical designs clearly to both technical and non-technical stakeholders highly preferred.

• Experience designing and deploying multi-agent systems or agent-based automation frameworks at scale highly preferred.

• Experience within a health plan payer organization or healthcare services environment highly preferred.

• Familiarity with HIPAA-compliant data architectures and PHI handling requirements highly preferred.

• Experience building observability and evaluation frameworks for AI systems (e.g. trace logging hallucination detection performance instrumentation) highly preferred.

• Experience implementing human-in-the-loop review systems for AI-enabled workflows highly preferred.

• Experience with workflow orchestration platforms and process mining tools highly preferred.

• Exposure to product incubation or innovation environments focused on launching new market offerings highly preferred.

• Demonstrated ability to balance technical rigor with pragmatic execution in fast-moving growth contexts highly preferred.

For candidates working in person or virtually in the below location(s) the salary* range for this specific position is $98120 to $147180

Locations: Chicago IL Mendota Heights MN

In addition to your salary Elevance Health offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the range the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13 the posting will automatically come down on 3/12 at 11:59:59 other words the job is posted until 3/13 not through 3/13.