Lead Mortgage Documents Custodian

Playing an essential role in the U.S. economy Fannie Mae is foundational to housing finance. Here your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team you will lead the team to support customer and performance measures focusing on completeness timeliness quality and customer satisfaction. You will engage with customers to understand business needs and priorities and lead efforts to deliver those outcomes. You will identify recommend and assist with implementing process improvements to increase customer value as well as identify and resolve customer problems process exceptions and risks.

IMPACT YOU WILL MAKE

The Lead Mortgage Documents Custodian is responsible for maintaining and overseeing Fannie Maes custody operations framework including standards policies procedures and third-party requirements. This role partners closely with internal stakeholders and Document Custodians to ensure operational excellence risk mitigation and regulatory compliance across the SF Custody function.

Key Responsibilities

• Lead the partnership with Fannie Maes Custody Operations and the third-party Document Custodians to identify manage and resolve certification operational or custody exceptions.

• Guide the Custody Operations team in identifying custodial errors and/or possible improvements to reduce risks.

• Build and maintain relationships with Document Custodian partners. Provide advice and share custodial operations knowledge with Custodian managers and staff to strengthen governance risk and control environments as appropriate.

• Lead and maintain Fannie Maes Single-Family Custody Operations requirements Standards Policies and Procedures.

• Manage the creation maintenance and distribution of Document Custodian Notices for external communications.

• Conduct second-level review of remediation documentation; leverage Custody Operations Manager guidance as needed to finalize Agreed Upon Procedures (AUP) Audit internal reviews and Quality Control deliverables.

• Review and analyze Document Custodian performance and risk metrics including:

  • Certification volumes

  • Service Level Agreement (SLA) trends

  • Operational risk events

  • Release activity

  • Lost Note Affidavits

  • Fannie Mae scorecard results

• Provide insights recommendations and escalations as needed based on Document Custodian performance and risk trends.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 5 years experience in the mortgage business

• Shows curiosity and adaptability in learning and responsibly applying new technologies including artificial intelligence to reimagine how we work.

Qualifications

• Bachelors degree or equivalent professional experience.

• Strong knowledge of custody operations document custodianship or mortgage loan servicing preferred.

• Experience with third-party risk management audits or operational risk governance.

• Strong analytical and organizational skills with attention to detail.

• Ability to collaborate effectively with cross-functional teams including Legal Risk and external partners.

• Excellent written and verbal communication skills.

Key Competencies

• Risk Management & Compliance

• Stakeholder Engagement

• Process Governance

• Data Analysis & Reporting

• Operational Excellence

Target Salary Range: $109000 to $142000 a year

Operations - Operations Management - Lead Associate

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Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at most roles employees are expected to work onsite on a regular basis at their designated office -office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion sex national origin disability age sexual orientation gender identity/gender expression marital or parental status or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial well-being. See more here.

Requisition compensation:

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