Partnership Operations Manager

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops

Role Overview

- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.

- This role will be responsible for managing partner lifecycle operations systems administration data governance commission processes and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.

- The ideal candidate combines strong operational rigor systems thinking data accuracy and cross-functional coordination skills to ensure our partnerships function smoothly scale effectively and deliver measurable commercial outcomes.

Key Responsibilities

1) Partner & Platform Operations

• Maintain PAYO internal systems for partner lifecycle processes across (onboarding status updates account transitions deactivations).
• Manage system integrity including partner account setup permissions and ownership transfers.
• Support offer and campaign configuration updates and periodic clean-up.
• Monitor partner activity logs and support troubleshooting requests from regional partnership teams
• Ensure data accuracy and compliance across partner management platforms.

2) CRM & Data Operations

• Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
• Perform bulk data updates uploads and conversions.
• Maintain structured partner and account records across systems.
• Ensure clean data governance standards and documentation.

3) Back-Office & Program Operations

• Support offer management and internal tagging processes to enable accurate reporting and syncing.
• Maintain proper linkage between partners programs and payout entities.
• Manage account restrictions and operational escalations as requested by regional managers.
• Coordinate cross-functionally to resolve operational blockers.

4) Partner Commissions & Reconciliation

• Execute monthly partner commission processes in alignment with regional and central approvals.
• Maintain payout tracking and reconciliation documentation.
• Handle payout inquiries adjustments bonuses and corrections.
• Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
• Continuously improve payout accuracy and transparency processes.

5) PRM Implementation & Optimization

• Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
• Map existing processes into scalable system workflows.
• Build and document SOPs to ensure operational consistency.
• Conduct QA and support deployment phases.
• Assist in feature rollouts and partner readiness enablement.
• Serve as a central operational contact for PRM-related requests.

Qualifications & Experience

• 5 years of experience in partnerships operations channel operations affiliate operations or revenue operations.
• Strong experience working with CRM systems (e.g. Salesforce or equivalent).
• Experience working with PRM tools and/or affiliate management platforms.
• Strong analytical and data management skills.
• Proven ability to manage cross-functional coordination with Sales Marketing Finance and Product teams.
• Experience running commission processes and reconciliations is a strong advantage.
• Highly detail-oriented with strong documentation and process-building skills.