Services Admin Coordinator

Hours:Part-time 22 hours per week(preferred days Monday Tuesday Thursday and Friday but open to discussion)

Location:Hybrid Working(40% working from the office in Leeds)

Salary:26073.23 - 29345.65 (Pro-Rata)

Contract:Permanent

DBS:A basic check will be required

(For more information please read ourPolicy Statement on the recruitment of ex-offendersor ourFAQs)

About us

At Epilepsy Action we are inclusive ambitious supportive and committed to creating aworld without limitsfor people with epilepsy.

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate supportive and committed team.

We understand the importance of a work life balance and thats why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach we empower people to work in a way that suits them that also meets the need of the charity.

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

Are you passionate about providing quality support and ensuring that everyone has a positive experience Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact Epilepsy Action is looking for a dedicated Services Admin Coordinator to join our team!

As a Services Admin Coordinator you will be the backbone of our services team ensuring smooth operations coordinating key activities and supporting our mission to improve the lives of people affected by epilepsy.

At Epilepsy Action we recognise the power ofcollaboration and teamwork so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week normally on Mondays and Thursdays for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

What you will do

Every day is different but your purpose stays the same: helping our services to run smoothly.

You will:

• Work closely with services teams to create listings for virtual events to enable people to learn more about epilepsy
• Create and amend webpages for our services
• Arrange service users appointments rescheduling appointments as necessary in line with our service guidelines.
• Respond to enquiries via telephone and digital channels ensuring they are logged on our CRM.
• Utilise process mapping and IT skills to identify efficiencies across services.
• Support the gathering of service user feedback for evaluation purposes.
• Support with the marketing of services.
• Maintain our presence in national and regional directories.

This is a role where youll make a positive difference behind the scenes utilising your organisational skills and initiative to streamline processes.

About you

We are looking for someone who is:

• Organised and able to effectively prioritise across multiple tasks
• Supportive with the ability to listen to the needs of the service delivery teams and provide solutions to ensure services are delivered effectively
• Proactive identifying opportunities to streamline processes
• A good communicator and team player but also able to work independently
• Skilled with IT and quick to pick up new software
• Committed to delivering excellent a service for internal and external stakeholders

Click here for the job description and person specification

Interested

If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applyingyou can contact us for a friendly informal chat atemailprotected

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds identities abilities or circumstances to feel valued and respected to participate fully.We know that inclusivity isnt about numbers; its about embracing diversity and ensuring that everyones voice is heard needs are met and contributions are acknowledged.

We recognise that each persons experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures in particular those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader this means we encourage applications from disabled people and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.

Safer Recruitment

Epilepsy Action will ensure thatall staff and volunteers who work in roles which are legally entitled to get a DBS or Access NI (Northern Ireland) check are screened appropriate to the role.

If a DBS or Access NI check reveals a conviction for a sexual offence against a child or vulnerable adult whenever it was committed that individual is not suitable for that role and will not be recruited. Any other convictions will be considered on an individual basis.

For further information please see ourSafeguarding Vulnerable Adults PolicyandSafeguarding Children Policy or contact emailprotected

Closing Date: Thursday 21st May 2026 @ 12pm

Informal Chat:Arranged as applications are reviewed

Interviews:Week commencing 8th May 2026

Recruitment process:We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview.

If you want to find out more about what it is like to work with usvisitour jobswebpageand review our FAQs.

If you have a disability or long term health condition and feel that you would benefit from a reasonable adjustment as part of the process please contact emailprotected

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.