Front Desk Receptionist

Join our welcoming dog grooming salon as a Front Desk Receptionist where youll be the first point of contact for pet owners and their beloved companions. This entry-level position offers the opportunity to work in a dynamic pet-friendly environment while providing exceptional customer service and administrative support to ensure smooth daily operations. This is a temporary position for 3-4 weeks.

Tasks

Key Responsibilities

• Greet customers and their pets warmly upon arrival and departure
• Schedule grooming appointments using salon management software
• Answer phone calls and respond to customer inquiries about services and pricing
• Process payments and handle cash transactions accurately
• Maintain detailed customer records and pet information in the database
• Coordinate with groomers to manage appointment flow and wait times
• Assist with pet check-in and check-out procedures( such as if a dog is matted helping clients with the desired haircut they want for their pup)
• Handle customer concerns and complaints with professionalism and empathy
• Maintaining Cleanliness of the shop with light vacuuming dusting and wiping down front desk area

Requirements

Required Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Comfortable working around dogs of all breeds sizes and temperaments
• Strong communication and interpersonal skills
• Basic math skills for handling payments and transactions
• Ability to remain calm in busy or stressful situations
• Professional appearance and demeanor
• Reliable attendance and punctuality

Preferred Qualifications

• Experience in pet care veterinary or grooming industry
• Knowledge of dog breeds and basic pet care
• Bilingual capabilities (English/Spanish preferred)
• Previous experience with appointment scheduling systems
• Basic understanding of pet grooming services and pricing

Technical Skills

• Proficiency with computer systems and point-of-sale software
• Ability to learn salon management software quickly
• Basic phone system operation
• Cash handling and credit card processing
• Email and basic office software skills
• Multi-tasking abilities in a fast-paced environment

Benefits

At Bark & Bougie we offer Paid time off as well as an enriching environment to learn within your position. You get to give clients a peace of mind with bringing their pups knowing that they will be safe and having a great spa day.

If you enjoy interacting with clients and their dogs in a open and inviting environment please apply. Please have your phone number email address and experience certifications on your resume to really stick out. We will get back to you once we review your application if we think you will be a great fit we will contact you to schedule an interview.