Client Manager IOH

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025 Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health well-being and peace of mind of those we serve.

Join our globally recognized brand where trust communication and a positive culture are at the core of everything we do. Our leadership is consistent approachable and supportiveensuring your well-being and work-life balance.

Were looking for individuals who thrive in collaborative environments are passionate about meaningful change and want to grow in a company that puts people first.

At Cigna youll be part of a purpose-driven team that values innovation compassion and impact. Whether youre shaping better care experiences or supporting customers through lifes key moments your work will matter.

Grow with usand help shape the future of healthcare.

About the Role

This is a client management role within IOH with responsibility for a portfolio of Europeanheadquartered Intergovernmental Organizations clients. It is a consultative datadriven client management position centred on building strong short medium and longterm stakeholder relationships managing accounts endtoend from inception to renewal and supporting more complex clients as responsibility increases. The role requires strong commercial credibility the ability to translate client needs into practical business solutions and close performance oversight to ensure financial and service outcomes are effectively managed.

Responsibilities

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects contributing to organisational strategy and organisational learning
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the companys service proposition to the clients needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

What Youll Bring to the Role

• Previous experience in Employee Benefits Financial Services or Consulting preferably in an international context (ideally with IGOs)
• Affinity with collation of data and statistical analysis
• Ability to translate data into actionable insights
• Strong knowledge of English. French or German are a big plus

Skills & Competencies

• Excellent (written and verbal) communication and presentation skills
• Autonomous strong organisational skills
• Flexible and resilient under pressure
• Empathic honest sincere and authentic
• Sociable: correct professional and at ease in contact with different stakeholders
• Team player sense of responsibility and ownership
• Appreciation and respect for different perspectives and cultures
• Listens attentively and responds non-defensively when given advice instruction or feedback
• Takes on work and assignments with enthusiasm and a can-do attitude

Why Youll Love Working Here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.