Client Services Team Leader

We are looking for aClient ServicesTeam Leader

About JLL

WereJLL.Werea professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owningoccupyingand investing in real estate.

Ifyourelooking to step up your career JLL is the perfect professional home. At JLLyoullhave a chance to innovate with the worlds leading businesses put thatexpertiseinto action on landmark projects and work on game-changing real estate initiatives.Youllalso make long-lasting professional connections through sharing different perspectives andyoullbe inspired by the best.Werefocused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

About the role
You will work for the UK estate agency business in aclient servicesteam leader role working with JLL clients who are based across the world butpredominantly inthe UK the Middle EastChinaand South-East Asia.

Theobjectiveis to lead your team in generating instructions for our London sales and lettings agency offices by proactively farming a large database of property owners and investors.The majority ofyour work will be conducted by telephone from the office whilst managing and developing your teams performance. The role is commission-based so you should be a motivated salesperson with leadership capabilities.

You will be targeted on the number of instructions that you and your team generate and the amount of fee income that results from these instructions.

What this job involves

• Targeting property owners currently marketed with other agents

• Converting new prospective clients who havesubmittedenquiries

• Maintaininghigh standardsof client service and ensuring JLL compliance

• Coaching and developing team members to achieve individual and collective targets

• Leading your team to generate appraisals and instructions from JLLs existing database

• Managing team performance through regular reviewsmotivationand strategic planning

• IdentifyingadditionalLondon properties owned by clients to grow the database and income stream

Sound like you To apply you need to be / have:

• Strong sales skills witha track recordof exceeding targetsin phone-based roles

• Positive proactive attitude with high resilience and ability to motivate others

• Proven leadership experience within residential property environments

• Excellent written and verbal communication skills

• High degree of integrity suitable to the JLL brand

• Familiarity with the London property market

Every day is different and in all these activitieswedencourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruitingretainingrewardingand developing all our employeeswith regard totheir abilities and contributions and without reference to their background gender gender identity ethnic origin age religion sexual orientation political beliefdisabilityor long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you toestablishthe mostappropriate adjustments. We are keen to support all our employees with juggling their work personal and family commitments and alongside our approach to flexible working we have a comprehensive parental transition support programme toassistparents during the early months and years of parenthood.

JLL Ltd is a Living Wage accredited business as we believe a fair days work deserves afairdayspay. To find out more about our Living Wage accreditation please go here:

you can expect from us

Youlljoin an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achievegreat things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!