Child Support Enforcement Supervisor

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Examples of Work

The Child Support Enforcement Supervisor oversees staff within the Child Support Enforcement Unit.

This position:

• Plans assigns and directs the work activities of staff to facilitate the attainment of the units work goals and to ensure the consistent application of administrative technical and program policies procedures and standards.

• Confers with and advises staff to exchange information on and/or explain eligibility criteria work policies procedures and standards and to identify the characteristics and impact of work problems and formulate possible solutions.

• Compares work performance and/or products of staff within established standards to determine and recommend personnel actions such as appointments promotions disciplinary actions grievance dispositions status changes and separations to agency management staff to identify employee training needs and to improve career advancement potential.

• Reports on cases client concerns special issues or other matters to inform management staff of the current status of program activities.

• Promotes community awareness of agency program activities/needs to develop community resources to improve and expand intra-agency services and/or to promote an understanding of the agencys role in the child support enforcement program.

• Attends training sessions professional conferences and other development activities to learn or improve job related knowledge and procedures to obtain resource materials and to exchange ideas.

Hiring rate: $25.595 per hour Exempt

Work Schedule: Monday Friday; 8:00 AM 5:00 PM

Dress Attire: Business Casual

Location: Norfolk or Fremont

Requirements / Qualifications:

Minimum Qualifications: A Bachelors degree in a closely related area such as social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public or business administration; accounting; law enforcement; or English.ANDOne year experience leading coordinating directing monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency including responsibility for such duties as: employee selection promotion or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads developing performance standards; or evaluating/reviewing work assignments and operations workflow. OR24 semester hours of post high school coursework in social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public business administration; accounting; law enforcement; English or a closely related area. ANDOne year experience leading coordinating directing monitoring and/or supervising others within an eligibility/client service function/program in a public or private agency including responsibility for such duties as: employee selection promotion or evaluation; training; answering questions about policies and procedures; developing work schedules; assigning workloads developing performance standards; or evaluating/reviewing work assignments and operations workflow.ANDTwo years of experience in eligibility determination for major Income Maintenance programs or child support services; in developing contacts with local community organizations and their resources and experience in other areas of social services delivery involving close contact with client/applicants OR experience in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.

Preferred Qualifications:

• Experience in a supervisory role child support either private/public sector or experience in case management and informal leadership.

• One years experience in child support/CHARTS system.

• One or more years experience using eligibility determination N-FOCUS system.

• Excellent customer service skills.

• One or more years of experience analyzing interpreting and applying regulations for decision making.

Knowledge Skills and Abilities

Knowledge of: the principles and techniques of supervision; work performance and other standards development; instruct staff in policies and procedures; child support enforcement policies procedures and programs; agency policies procedures and programs; federal and state laws pertinent to agency programs; agency forms and communication practices; federal and state laws and agency regulations policies and guidelines concerning confidentiality release of client information and child support enforcement.

Ability to: develop performance standards and apply to work related situations; plan and assign work of subordinate staff coordinate case assignments and workloads organize and maintain case records; interpret and apply agency guidelines covering the program and or individual case situations; communicate effectively with clients co-workers supervisors and other staff courts and judicial system to exchange case information and discuss case assessments and decisions; determine compliance with agency guidelines concerning policies.

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