IT Business Support Technician

Description

The IT Business Support Technician works under the supervision of the Business Technology Operations Manager and partners closely with EBAC business users call center leadership and technology teams. This role provides hands-on technical support to ensure secure reliable and uninterrupted access to systems applications and endpoint devices that are critical to daily business operations. The positionis responsible forsupporting and managing the lifecycle of end-user hardware software identity and access services across both office-based and remote work environments. The technician serves as a trusted escalation point for complex desktop application authentication and access-related issues working with internal stakeholders enterprise IT partners and external vendors to minimize downtime andmaintainoperational continuity.

Who We Are

Independent for over 75 years Milliman delivers market-leading services and solutions to clients worldwide. Today we are helping companies take on some of the worlds most critical and complex issues including retirement funding and healthcare financing risk management and regulatory compliance dataanalyticsand business transformation.

Milliman invests in skills training and careerdevelopment andgives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our web site ( to learn more about Millimans commitments to our people inclusion and sustainability.

Through a team of professionals ranging from actuaries to clinicians technology specialists to plan administrators we offer unparalleledexpertisein employee benefits investment consulting healthcare life insurance and financial services and property and casualty insurance.

What You Will Do

In this role you will;

• Provide Tier 1 technical support for business technical and call center users by diagnosing and resolving hardware software identity and application issues through research analysis and coordination with other teams as needed.

• Support users in both on-site and remote environmentsidentifyingroot causes related to device configuration connectivity identity services or workflows.

• Manage provisioning and ongoing support for business user telephony and communication platforms including cloud-based phone systems.

• Troubleshoot complex login access and authentication issues involving Active Directory single sign-on multi-factor authentication security tokens Windows Hello for Business and endpoint security tools.

• Serve as an escalation point for issues that require advanced troubleshooting beyond standard helpdesk resolution.

• Manage the full lifecycle of end-user devices including laptop provisioning swaps reimaging operating system upgrades and decommissioning whilemaintainingaccurateasset inventory and lifecycle records using IT Asset Management practices.

• Utilize the ticketing system to document track and communicate the status of incidents and service requests andmaintainsystem and procedural documentation for recurring issues and resolutions.

• Perform hands-on on-site technical support such as device swaps peripheral troubleshooting audio/visual setup for meetings and business functions and basic troubleshooting of local and networked printers.

• Participate in periodic projects such as operating system refreshes technology rollouts audits and platform upgrades working as needed with enterprise IT partners and external vendors.

WhatWe Are Looking For

RequiredProfessionalQualifications

• Bachelors degree in Computer Science Information Systems or a related field or an equivalent combination of education and relevant experience.

• A minimum of three years of hands-on IT support experience in a demanding environment supporting a mix of business users and operational teams under defined service-level expectations with prior exposure to call center or high-availability environments strongly preferred.

• Demonstrated experience supporting Windows andAppledesktop environments Microsoft 365 and enterprise endpoint hardware including laptops and peripheral devices.

• Strong working knowledge of identity and access technologies including Active Directory Entra ID and Okta security tokens and Windows Hello for Business.

• Experience supporting endpoint security tools encryption technologies such as BitLocker and troubleshooting network access issues including VPN Zero Trust wired and wireless connectivity.

• Familiarity with ticketing systems asset management tools and structured onboarding offboarding and access management processes.

• Demonstrable experience supporting cloud-based applications and SaaS platforms.

• Working experience supporting contact center platforms such as NICECXoneis a strong plus.

PreferredProfessionalQualifications

• Preferred experience includes automated endpoint imaging and deployment SCCM and PowerShell for automation and diagnostics vendorcoordinationand incident escalation ITSM and ITIL-based service delivery environments and current certifications such as Microsoft CompTIA or ITIL.

Personal Qualifications

• Works well within a team environment and takes ownership of personal workproduct

• Proficiencyin the use of computers and other general office equipment

• Proficiencyin Microsoft Office Suite

• Attention to detail

• Excellent problem-solving skills

• Strong communicationskills (both written and verbal)

• Able to productively respond to change

• Excellent organization and time management skills

Location

This position is based out of the Milliman office inDallas hiredintothis role must be willing to work onsite full-time.The expected application deadline for this job isMay 31 2026.

Compensation

The overall range for this role is $28.46 - $45.58 an hour. A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc.

This is a full-time non-exempt overtime eligible role; overtime eligible after 40 hours of work.

Benefits

We offer a comprehensive benefits package designed to support employees health financial security and well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners.

• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.

• 401(k) Plan Includes a company matching program and profit-sharing contributions.

• Discretionary Bonus Program Recognizing employee contributions.

• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses.

• Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year and employees working less than full-time accrue PTO on a prorated basis.

• Holidays A minimum of 10 paid holidays per year.

• Family Building Benefits Includes adoption and fertilityassistance.

• Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria.

• Life Insurance & AD&D 100% ofpremiums covered by Milliman.

• Short-Term and Long-Term Disability Fully paid by Milliman.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

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Required Experience:

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