Front Desk Supervisor

StepStone Hospitality

Job Location:

South Portland, ME - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Tru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.

We are seeking a motivated and customer-focused Front Desk Supervisor to support daily front office operations. This role assists in leading the front desk team ensuring smooth operations and delivering outstanding guest service.

Key Responsibilities:

Supervise and support front desk team members during assigned shifts
Ensure efficient check-in and check-out processes
Provide exceptional guest service and resolve guest concerns promptly
Assist with training coaching and onboarding new team members
Monitor reservations room assignments and guest requests
Ensure compliance with hotel policies and Hilton Hotels & Resorts brand standards
Coordinate with housekeeping and maintenance for room readiness
Assist management with reporting and daily operations

Qualifications:

Previous front desk or hospitality experience required; supervisory experience preferred
Strong leadership communication and problem-solving skills
Excellent customer service abilities
Experience with hotel PMS systems preferred
Ability to work flexible hours including evenings weekends and holidays

Benefits:

Competitive pay (based on experience)
Health dental and vision insurance
Paid time off
Employee discounts at Hilton properties
Opportunities for career advancement

EOE - All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

Manager

Full-timeDescriptionTru by Hilton Portland Airport Area is proudly managed by StepStone Hospitality a leading hospitality management company committed to delivering exceptional guest experiences and fostering a positive team environment.We are seeking a motivated and customer-focused Front Desk Supe...