Resident Engagement Assistant

Job Summary
Maintains an environment that supports a culture of engagement based on Brookdales Engagement Philosophy. Creates an environment using a person-centered approach starting with positive perceptions of aging while building relationships and connections.

Essential Functions

1. Supports an innovative continuous culture reflective of adults served while leveraging engagements fundamental concepts and points of difference. Assists in cultivating person-centered engagement that is meaningful to the individual by learning and understanding each residents unique interests and desires.
2. Incorporates elements of spontaneity daily as appropriate while continuously looking for opportunities to bridge social connections and create friendships amongst residents. Shares knowledge of residents unique preferences to support engagement opportunities.
3. Assists in implementing resident experience and welcome protocols. Supports a culture of partnership with sales and leadership team to include intentional prospect-resident connections.
4. Supports community operations by working to achieve the highest level of resident experience and satisfaction.
5. Collaborates with the Resident Engagement team to coordinate and execute special events at the community including but not limited to holiday family Friends for Life educational and other marketing events.
6. Facilitates meaningful opportunities for resident engagement outside the community which may include driving a community vehicle.
7. Follows the Brookdale Excellence Standards Tool (BEST) and appropriate state federal and other regulations related to resident programming and engagement.
8. Creates and assists with communication materials to ensure they are of professional quality.
9. Supports social media content to align with Brookdales culture brand and social media guidance as assigned and in accordance with Brookdale standards.
10. Where applicable collaborates and partners between service lines to optimize a culture of engagement reaching all areas of the campus.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Education and Experience
High school diploma or general education diploma (GED) required; one to three months related experience and/or training is preferred.

Certifications Licenses and other Special Requirements
Must have a valid drivers license and may be required to obtain a commercial drivers license based on the needs of the community.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop kneel crouch or crawl
• Talk or hear
• Ability to lift: Up to 50 pounds
• Vision
• Requires interaction with co-workers residents or vendors
• Occasional weekend evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs chemical infections or biological hazards
• Subject to injury from falls burns odors or cuts from equipment
• Requires driving: Drives residents (Tier 1)

Management/Decision Making
Makes standard and routine decisions based on detailed guidelines. Solves problems using clear detailed guidelines or by reporting them to a supervisor.

Knowledge and Skills
Has a basic level of a skill related to engagement and can follow written or verbal instructions. Demonstrates technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer straight-forward questions. Ability to speak effectively before groups of customers or associates. Ability to deal with problems involving several concrete variables in standardized situations. Has computer software skills including Microsoft Excel and Word and is comfortable using various social media platforms. Maintains positive and professional demeanor towards residents visitors families and coworkers. Has excellent oral and written communication and teaching skills.

Brookdale is an equal opportunity employer and a drug-free workplace.