Retirement Claim Claim Analyst

The Retirement Claim Claim Analyst is responsible for managing the endtoend processing and administration of retirement and pension claims. This includes reviewing validating and processing claims accurately and in a timely manner in accordance with applicable regulations internal policies and service standards to ensure operational accuracy and compliance.

The role plays a key part in delivering a smooth reliable and trustworthy claims experience for retirement customers. By working closely with internal stakeholders and maintaining strong attention to detail the analyst supports effective claims resolution while contributing to customer confidence and overall service excellence within the retirement claims function

Position Responsibilities:

• Manage and execute DPLK claim payment processes including: Withdrawal of contributions Rollover to other DPLK providers and Pension benefit payments
• Handle Group Scheme (GS) claim payments covering: Withdrawal of contribution Maturity benefits Cash fund benefits Death benefits and Policy cancellation
• Conduct control and supervision of claim processes and assigned leads to ensure compliance with service standards (SLA) accuracy and quality
• Ensure all claim activities meet customer expectations in terms of turnaround time and service quality
• Maintain strict confidentiality of customer data and ensure full compliance with applicable regulations and internal policies

Required Qualifications:

• Bachelors degree (S1) from a reputable university
• Minimum 1 year of experience in the financial services industry (insurance banking pension fund or related)
• Proficient in MS Office (Excel Word PowerPoint)
• Detailoriented organized and customerfocused
• Strong sense of responsibility and compliance awareness

Preferred Qualifications:

• Solid interpersonal skills to effectively build relationships and communicate with other

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .