Office Operations Agent | Admin & Whse.

Gateway Office Operations Agent
Administrative & Warehouse Operations Cold Chain Logistics Support
Location: Onsite
Schedule: Monday Friday 7:00 AM 3:30 PM
Pay Rate:$21.00 per hour

Position Overview

We are seeking a reliable and detail-oriented Gateway Office Operations Agent to support daily operations within a fast-paced logistics and cold chain environment. This role is a blend of administrative office support and hands-on warehouse responsibilities with approximately 70% office duties and 30% warehouse support.

This position plays a critical role in preparing packing supplies for clients managing live shipments maintaining temperature-sensitive packaging requirements and ensuring export readiness for shipments. The ideal candidate will be organized responsive and comfortable working across both office systems and warehouse operations.

Key Responsibilities

• Prepare and replenish packing supplies for customer shipments
• Handle live shipments returning to the office for export preparation
• Review and follow temperature handling instructions to maintain product integrity
• Refurbish reusable cold chain packaging and gel pack materials
• Process shipments and ensure all paperwork is complete and accurate
• Monitor and manage On-Hold shipments pending export or delivery approval
• Coordinate cargo space bookings through internal systems
• Support cold chain operations including:
  • Gel pack preparation
  • Packaging refurbishment
  • Packaging configuration
• Monitor respond to and follow up on personal and group email accounts
• Review and action shipment notes and internal follow-up requests promptly
• Complete daily reporting using internal systems and Excel spreadsheets
• Update shipment tracking information and assist with investigations as needed
• Operate pallet jack equipment safely when required
• Support customer packaging needs and replenishment requests
• Complete all assigned training by required deadlines
• Assist with overtime needs when business demands require
• Perform additional duties as assigned by leadership

Qualifications

• High school diploma or GED required
• Less than one year of related work experience required
• Previous experience in logistics shipping warehouse operations or cold chain handling preferred
• Experience working in administrative and warehouse environments is highly preferred

Required Skills

• Ability to read and understand English for labels paperwork and instructions
• Strong organizational skills with high attention to detail
• Strong interpersonal skills and ability to work cooperatively with team members
• Ability to manage multiple priorities in a fast-paced environment
• Strong judgment and ability to follow detailed instructions accurately
• Comfortable with data entry spreadsheets and internal systems updates
• Basic Microsoft Excel proficiency required
• Ability to lift up to 75 lbs.
• Ability to work in both office and warehouse settings including refrigerated environments

Work Environment

This role requires work in both office and warehouse environments. Associates may be temporarily exposed to refrigerated areas including walk-in refrigerators and freezers while handling temperature-sensitive shipments and packaging materials.

Candidates must be comfortable working in changing environments and supporting both operational and administrative responsibilities throughout the day.

Search Terms:

Warehouse Operations Coordinator Logistics Coordinator Cold Chain Specialist Shipping and Receiving Clerk Office Operations Assistant Export Operations Coordinator Supply Chain Support Specialist Distribution Coordinator Shipping Administrator Warehouse Administrative Assistant

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.