Experience Designer

The Experience Designer at TAL shapes how our products and services feel function and evolveso we can better protect what matters most to Australians. By deeply understanding todays experiences and reimagining whats possible this role helps define the path from where we are to where we need to be. Working across TAL our strategic partners and adviser networks the Experience Designer brings clarity coherence and intent to every interaction. Its a role where thoughtful design drives real impact supporting TALs purpose to build a brighter more confident future for customers.

In this role you will:

• Understand customer and partner needs and cocreate elegant design solutions that improve experiences.
• Plan and deliver strategic design projects endtoend applying appropriate methods to achieve outcomes.
• Conduct and synthesise qualitative research with customers and TAL teams to uncover insights and opportunities.
• Facilitate the design critique and iteration of products and services across channels and touchpoints.
• Own and evolve TALs multibrand design system ensuring scalability across TAL and partner brands.
• Maintain a single source of truth for design tokens and components enabling consistent themed UI experiences.

Qualifications :

• A strong design foundation demonstrated through a portfolio covering Experience UX and Service Design.
• Deep handson experience with design systems including design tokens theming logic and multibrand frameworks.
• Advanced proficiency in Figma with confidence managing libraries tokens variables and system standards.
• The ability to turn qualitative research into clear actionable insights that improve customer experiences.
• A collaborative customerfirst mindset partnering effectively with stakeholders across the business.
• Clear and inclusive communication skills able to share ideas facilitate workshops and bring others along the journey.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time