Guest Relations Manager
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
- Welcome VIP guests and ensure personalized service throughout their stay
- Handle guest complaints and resolve issues promptly and professionally
- Monitor guest satisfaction and implement improvements where necessary
- Coordinate with different departments to ensure seamless guest experiences
- Supervise and train the guest relations team
- Maintain accurate records of guest preferences and feedback
- Ensure compliance with hotel policies and service standards
Qualifications :
- Bachelors degree in Hospitality Management or a related field
- Minimum 5 years of experience in a similar role within the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Fluency in English (additional languages are a plus)
- Proficiency in hotel management systems
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
