Allocations Coordinator
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Job Location:
Hourly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Allocations Consultant
At Simply Helping North East we put people at the centre of everything we do. Through individualised local community-based support we help remove barriers increase choice and empower people to have meaningful relationships and connections.
Do you want to make a difference Join us and our exceptional team at Simply Helping North East in our mission to support people from the Aged Care & Disability sectors to remain independent in their own homes with our support.
The Opportunity:
In this role you will bebuilding and maintaining positive long-term collaborative relationships with support workers the Workforce Management Team members ensure the delivery of reliable quality individually tailored customer care and solutions to our In-Home aged and disability customers to enable them to optimise their independence health well-being and quality of life.
Please Note:This role is a hybrid role you will be working from home and office located in Bundoora.
You will be responsible for but not limited to:
- Scheduling approvals and amendments to rosters to ensure fulfilment of our clients choice in shift time and Support Worker preference.
- Deliver exceptional customer service appropriately matching customer needs and preferences with support worker capabilities.
- Investigate or escalate disputes or complaints in a timely manner for successful resolution.
- Work closely with internal stakeholders to share positive and constructive feedback about support workers as received from customers support key messages to Support workers and improve support worker satisfaction.
- Assist with recruiting and onboarding suitable candidates for rosters with identified staff gaps.
- Managing staff overtime and shift allowances by rostering appropriately.
To be successful in this role you will have:
- Previous experience in rostering scheduling and working with Support Workers/Customers in Aged Care and/or Disability services.
- Meticulous organisational skills.
- Experience in web-based phone system email and non- face to face service delivery environment
- Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline accuracy discretion and integrity.
- High level of computer literacy with extensive experience in Microsoft Office and
- Experience using CareLink would be a distinct advantage.
Additionally you will require:
- Covid 19 vaccination
- Annual Flu vaccination
- Working with Children check Employee
- NDIS Worker Screening Check
- National Police Certificate (within the last 12 months)
Whats in it for you:
- Opportunity to join a growing and caring team in a territory within the Simply Helping Network.
- Friendly team environment with a great community care and spirit
- Build your career as we grow.
- Flexible work arrangements
Required Experience:
IC
