Director Revenue Cycle Automation & AI

The Director Revenue Cycle Automation & AI leads Mayo Clinics automation and AI portfolio across Revenue Cycle operations. This leader owns strategy delivery and value realization for a mature multi-year program that has delivered significant FTE savings and process improvement. The role sets direction for agentic automation RPA and AI-enabled solutions in Revenue Cycle; partners deeply with Revenue Cycle operational leadership; and ensures the pillar continues to scale without disruption as the broader program expands.

The Director reports to the Revenue Cycle Chair and may have Revenue Cycle Managers and other Revenue Cycle staff as direct reports in a multi-site multi-specialty academic medical center Assures the integrity and stability of revenue and billing data and provides direction for complex business decision making for operations. Provides direction for complex business decision making for operations. Identifies establishes and implements internal controls to ensure a compliant environment. Provides leadership in a team environment teams functional and technical activities and changes. Participates in establishing the strategic direction of work teams or service lines incorporating an awareness of the internal and external environment. Provides direction and interprets revenue cycle key performance indicators with significant institutional impact Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues. Coordinates the development of programs and processes for Revenue Cycle operational areas. Interprets and implements billing rules regulatory compliance policies and regulations. Stays abreast of emerging issues and risks and plans accordingly. Identify strategies that lead to improved financial performance and follow through on their implementation while preserving Mayo standards and minimizing the financial and legal risks to Mayo. Directs managers reviews and interprets results of variable-sensitive business models and/or compliance or business operations. Participates in establishing an environment that leads to efficient Revenue Cycle operations and adheres to complicated and ambiguous billing rules and regulations (all payers). Responsible for recruitment development and performance management within areas of responsibility translating the departmental vision into meaningful and effective results. Spearheads change and lead others in implementation. Promotes effective change management practices. Initiates leads and facilitates institutional workgroups or complex projects. Manages and prioritizes limited resources across multi-disciplinary multi-site teams to maximize efficiency. Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully. Travel required as assignments warrant.

Key Responsibilities:

• Own the end-to-end Revenue Cycle automation and AI portfolio strategy roadmap and delivery outcomes in partnership with Revenue Cycle operational leaders.
• Lead a multi-disciplinary delivery team of developers architects and analysts to design and deploy UiPath and AI-enabled solutions across Revenue Cycle workflows.
• Sponsor and govern agentic automation initiatives (e.g. UiPath Maestro LLM-based agents with human-in-the-loop) that extend the program beyond traditional RPA.
• Drive business case development ROI measurement and value realization reporting for Revenue Cycle initiatives leveraging standardized rate cards and value levers.
• Manage vendor and platform relationships (UiPath and AI tooling) for Revenue Cycle use cases coordinating with enterprise architecture and procurement.
• Serve as executive-level interface to Revenue Cycle leadership representing the automation program in governance forums steering committees and strategic reviews.
• Develop coach and retain talent across the Revenue Cycle pillar; model leadership behaviors that reinforce Mayo Clinics primary value.
• Partner across pillars to share reusable components accelerators and architecture patterns that benefit the broader enterprise program.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Bachelor degree with 10 years experience which includes at least 7 years in general leadership required. Masters degree preferred. Broad expertise in healthcare management healthcare operations change management and systems preferred.

Possesses and applies knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities. Has solid knowledge of Microsoft applications including Word Excel PowerPoint and Outlook. Possess ability to apply broad knowledge to new circumstances to add value and perspective. Exhibits a customer-service orientation; anticipates understands and addresses customer needs in a timely manner. Working knowledge of large revenue cycle systems preferred and medical record systems. Ability to establish a productive team-based work environment and collaborate effectively across multiple sites and functions. Demonstrated communication and presentation skills. Ability to lead or direct multiple complex projects and activities in an ambiguous environment. Participates in establishing an environment that promotes initiative creativity and a high level of productivity. Healthcare Financial Management Association (HFMA) Certification Preferred.

Preferred Qualifications:

• Demonstrated experience leading Revenue Cycle operations healthcare finance or large-scale healthcare operational transformation initiatives.
• Proven track record delivering RPA intelligent automation or AI programs at enterprise scale including measurable ROI and FTE impact.
• Experience leading teams that build on UiPath or comparable enterprise automation platforms.
• Experience sponsoring agentic AI LLM-enabled or intelligent document processing initiatives.
• Strong financial acumen including business case development value measurement and labor economics.
• Deep Revenue Cycle domain expertise across denials management AR coding billing or patient access.
• Experience with Epic (Resolute Cadence) or comparable EHR/revenue cycle platforms.
• UiPath enterprise certifications or equivalent platform fluency.
• Prior experience standing up or scaling a citizen developer or enablement program.

Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorships now or in the future (for example be a U.S. Citizen national or permanent resident refugee or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.