AI Support Analyst

Please note: This position is not eligible for immigration sponsorship.

Company Overview

We are the better way to work in finance. As private equitys value creation partner we sit at the heart of PEwhere sponsors and CFOs meet. Through financial consulting rooted in data technology and AI we help clients drive valuesupporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow come solve complex issues alongside 1600 finance & technology experts in a supportive collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe we are a high-growth entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

AI Support Analyst

The AI Support Admin plays a critical role in ensuring the smooth operation and adoption of AI tools across Accordion. Acting as the first line of specialized support for AI-related escalations this individual bridges day-to-day technical assistance with long-term enablement initiatives. Reporting to the AI Enablement Lead the Analyst will partner closely with both AI system readiness and AI training to resolve user issues maintain system readiness and enhance firmwide confidence in AI-driven tools.

This role combines hands-on technical troubleshooting with process and training supportmaking it ideal for someone who is equally comfortable solving technical challenges documenting best practices and assisting in the rollout of new AI capabilities.

The ideal candidate is a problem-solver who thrives at the intersection of technology and people. They bring curiosity about AI patience in helping users and the technical acumen to keep systems running smoothly. This person takes initiative communicates clearly and sees AI not just as a set of toolsbut as a transformational force to make work more intelligent efficient and collaborative.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What Youll Do:

AI Support and Troubleshooting

• Serve as the Help Desk escalation point for all AI-related issues including tool access performance and integration challenges
• Troubleshoot and resolve incidents involving platforms such as Glean CoPilot ChatGPT Zoom AI and future AI applications
• Maintain documentation of known issues resolutions and best practices to improve first-line Help Desk response efficiency
• Monitor AI system health escalate platform-level outages and communicate impacts to stakeholders as appropriate

Collaboration and Enablement Support

• Work with AI system readiness to test new configurations validate system integrations and ensure readiness for production use
• Support AI training in maintaining learning materials managing AI knowledge articles and coordinating firmwide training sessions
• Participate in rollout activities for new AI tools and enhancements providing hands-on user assistance and feedback for improvement
• Assist in building and maintaining AI usage dashboards and adoption reports in collaboration with the BI and Data Analytics teams

Continuous Improvement and Governance

• Identify recurring support patterns and propose solutions to improve user experience and system performance
• Maintain compliance with Accordions AI governance security and data management standards
• Document AI support procedures ensuring alignment with internal IT and internal People Team standards

You Have:

• 24 years of experience in IT support systems administration or AI/automation tool management
• Strong understanding of enterprise AI tools such as Microsoft CoPilot Glean ChatGPT Zoom AI or similar
• Excellent troubleshooting communication and documentation skills
• Demonstrated ability to collaborate across teams prioritize effectively and manage multiple concurrent tasks
• Familiarity with Power BI SQL or other reporting tools is a plus
• Bachelors degree in Information Technology Computer Science or related field (or equivalent experience)

You Are:

• Excited to be part of a growing team with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid flat organization
• Able to effectively communicate complex issues and solutions and raise issues to senior team members when necessary
• A team player able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $70000 to $90000 benefits bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate including but not limited to geographic location skill set years and depth of experience education certifications cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds perspectives and skills. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

Please note that as per Accordion policy we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity.

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