Senior Solution Specialist PNC

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Senior Solution Specialist you will support the delivery configuration and ongoing optimization of business solutions that help PNC and internal partners achieve operational goals. You will work cross-functionally with product technology implementation service and client-facing teams to identify requirements resolve issues and improve solution performance. Your work helps ensure solutions are delivered accurately efficiently and in alignment with business and client needs.

What youll do:

• Analyze business and client requirements to support solution design configuration and delivery activities for new and existing PNC clients
• Support product implementation assigned with client use cases and technical use cases using Dev Studio software.
• Serve as a technical advisor to existing clients helping maximize return on investment (ROI) and overall solution value
• Support RFPs RFIs AOCs and SOCs ensuring accurate and timely submission of all required documentation
• Capture client feedback and industry trends to inform continuous improvement of products and technical positioning
• Develop and support sales enablement tools product demonstrations and customized solution presentations
• Maintain and enhance internal documentation and client-facing materials to reflect solution updates and best practices
• Act as a liaison between clients and product support sales enablement and delivery teams to ensure alignment
• Represent the technical voice of the customer in internal planning and strategy discussions
• Partner closely with product and support teams to resolve client challenges quickly and effectively
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 6 years of experience supporting business client or technology solutions in a financial services payments commerce or related business environment
• Experience with and understanding of Fiserv Carat Products: Commerce Hub CLX (Enhanced) Payment Optimization solutions SnapPay Fraud and Security Solutions
• Technical experience of enterprise software/Saas integration technologies (APIs application programming interfaces cloud platforms and data systems) to analyze root causes drive issue resolution and support revenue growth.
• Experience presenting technical and business information clearly to stakeholders with different levels of subject matter expertise acting as a consultant to support revenue growth.
• Bachelors degree in business information systems finance or a related field or equivalent combination of education related experience and/or military experience

Experience that would be great to have:

• Experience working in or with healthcare business to business restaurant university and/or auto dealership verticals.
• Knowledge of payment processing merchant services financial technology or transaction-based solutions
• Experience with reporting dashboarding or workflow tools used to monitor solution performance

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Onsite locations include: Berkeley Heights NJ Alpharetta GA Hagerstown MD or New York NY.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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