Customer Operations Specialist

About the role:The Customer Operations Specialist provides customer service and operational support for internal and external customers ensuring accurate execution of quoting order entry and contract review activities. This role serves as a key point of contact for customer requirements and site-level issue resolution partnering closely with Sales and collaborating cross-functionally with Planning Operations Supply Chain Engineering and Quality to meet customer commitments. The Customer Operations Specialist helps establish and communicate standard lead times coordinates order expedites and change requests and supports continuous improvement by driving timely clear communication and strong attention to detail across the order-to-delivery Model: Fully RemoteWhat youll do:Represent Viant and the sites needs to customers and Sales as appropriate during customer communications and issue and foster customer relationships by working directly with all customers and partnering with Sales for Strategic and Multi-Site with customers and other Viant functions to fully understand customer that all customer contractual obligations are implemented and maintained as contract review for order entry process at the site intercompany quoting and order entry process between Customer Operations processes accurately and within established timeframesWork with Site Planning and Operations to establish and communicate standard product lead with facility personnel (Planning Operations and Purchasing) to meet customer requests for items such as order expedites and change requestsCommunicate and monitor plans for expedite requests and recovery plans to Sales Customers and Operations as required to meet commitmentsExecute quotation process for Repeat and Standard ProductsSupport Technical Solutions group for New Product quotationsCollaborate with other site functions (Operations Supply Chain Engineering Quality) to deliver on key metrics including On time delivery Order Acknowledgement Cycle Time and Quote Cycle call point of contact for site level issue resolutionCoordinate the finished good item configuration to ensure revision price and specifications are : Education:High School degree required; associate or bachelors degree preferredExperience:Intermediate - advance proficiency with Microsoft Office applications (Excel Outlook Teams Word PowerPoint)35 years of relevant customer operations customer service or order management experience preferably in a manufacturing or regulated environment. (Medical device manufacturing preferred).Oracle or similar ERP system experienceExperience loading and maintaining customer forecasts in an ERP system preferredExperience managing a high volume of email communications (e.g. customer inquiries order updates escalations) with timely clear and professional Requirements:Ability to work independently as well as within a team with a positive ability to be organized and adaptable to meet business deadlines in a dynamic focused highly organized and able to manage multiple tasks problem solving and service to communicate effectively inside and outside Viant to all levels of stakeholder both verbally and with Microsoft Office Applications (EXCEL OUTLOOK TEAMS WORD POWERPOINT)