Intern | Information Technology

If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

Job Title: Information Technology Intern

Reporting to: Director of Information Technology

Major Focus
Provide handson support to the Information Technology department by assisting with daily operational needs while gaining practical experience across IT systems hardware and enduser support.

Key Responsibilities

• Create maintain and update PC images for new hardware deployments.
• Set up and configure workstations and IT equipment for new employees.
• Troubleshoot and resolve PC network connectivity and network printer issues in collaboration with the IT team.
• Utilize ticketing systems to create track resolve and appropriately escalate IT support tickets.
• Perform troubleshooting and support for Microsoft Office 365 applications.
• Repair and replace PC hardware components as needed.
• Assist with PC and user migrations to new tenants and domains including coordination with IT team members.

Major Challenges

• Simplifying processes while maintaining accuracy and consistency in IT programs.
• Understanding key stakeholders and achieving crossfunctional alignment on project plans and timelines.
• Effectively prioritizing competing responsibilities in a fastpaced environment.
• Anticipating future IT needs and preparing solutions proactively.

Expected Performance Outcomes

• A reliable system is in place to track resolve and escalate IT support tickets as appropriate.
• All new employees and anticipated hires receive the necessary IT equipment in a timely manner to support seamless onboarding.
• Demonstrated ability to follow established IT processes while continuously improving efficiency and user experience.

Required Experience / Education

• Education or coursework in a field related to Information Technology.
• Demonstrated exposure to or interest in project management concepts.
• Some experience with Active Directory Users and Computers including unlocking accounts and updating user information.
• Exposure to or interest in artificial intelligence solutions tools or models is a plus.

Technical Knowledge & Skills

• Basic project management skills.
• Strong computer literacy including proficiency with Microsoft Excel and word processing tools.
• Working knowledge of PC hardware and troubleshooting techniques.
• Strong written and verbal communication skills.

Selection Criteria / Personal Attributes

• Goaldriven and resultsoriented.
• Strong problemsolving skills with a persistent solutionsfocused mindset.
• Selfmotivated and eager to learn.
• Collaborative team player.
• Wellorganized with strong attention to detail.
• Able to manage multiple tasks and adapt to changing priorities.

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.